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it support specialist resume

- Instantly download in PDF format or share a custom link. Took anywhere between 20-60 calls on a day to day basis, Provided configuration support for both Microsoft Office Suite and Adobe Acrobat, Provided exceptional customer service on a daily basis, including taking extra steps towards ensuring the end user is 100% satisfied, Technical problem solving dealing with various proprietary software issues as well as HTML issues, Trained, mentored and provided clear and concise direction to new employees, Assessed all calls and made sure the resolution time met or exceeded company standards. Use a personal conversational style and active listening to understand and prioritize the business needs. Skillfully utilized Citrix to administer Remote Security Access tokens and deployed desktop software, applications, upgrades, patches & service packs. Provide administrative support such as resetting, configuring and tweaking network access, improving it by 50%. Stacy Applicant 123 Main Street Enola, PA 10036 (123) 456-7890 stacy.applicant@email.com. Monitored servers and reported issues to prevent operational impact. are delivered, Coordinate with all the relevant groups to analyze the cause and perform in-depth analysis to determine the permanent fix, Coordinate with relevant groups to get the permanent fix tested and implemented on production, Regular status updates to all stakeholder, Supports and manage reporting (KPIs, Internal SLOs, Vendor SLAs, MOR, etc…), Provide immediate, high urgency support to all MAC/Windows senior executives in our Insomniac office, Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments, Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration, Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required, Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required, Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services, Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required. IT Specialist Resume Sample Download (MS Word Format) Below is an example of a IT specialist resume that has been professionally written and formatted so that you can use it for a starting point when writing your own. Collaborated with cross-functional administrators and supervisors to identify, implement, and support new network technologies. Deployed Windows Server 2008 Domain controller for unified Active Directory Login. hardwire/wireless networks, VPN, etc. Performed security administration functions for user, data, and remote access. ), Configures equipment to enable staff to remotely connect to RTI networks and resources using VPN software and/or SSL/VPN web-based technologies and provides users with training and technical support for remote-access issues (e.g. This is a free example of IT Support resume which can be used for similar job titles, such as: IT Support Specialist, IT Support Technician/Representative, IT Desktop Support Technician or IT Help Desk Support. 50.07% of resumes with IT Support Specialist … Re-Engineered the SAN environment with VEEAM software and Dell EqualLogic SAN. Maintain customer and vendor relationships, Direct student and temporary employee support of IT/AV enabled spaces. Directed the completion of a data migration project which included Microsoft SharePoint, a 3 terabyte Share Drive repository, and 2,000 pieces of IT office equipment with an IT budget of $250,000. Provided daily support to ensure company staff had necessary tools to perform tasks efficiently. 2. Synthesized legal and factual information received from clients, opposing counsel, experts, and courts for internal review and action. Learn to write a Technical Support Specialist resume using these Technical Support Specialist resume samples for entry-level, intermediate, experienced and career change professionals and resume … Prepared reference for users by writing operating instructions. Learn to write a Technical Support Specialist resume using these Technical Support Specialist resume samples for entry-level, intermediate, experienced and career change professionals and resume … IT Specialist Resume Samples and examples of curated bullet points for your resume to help you get an interview. Events (ie Essex Music Festival). Diagnosed, configured, repaired and preventively maintained multifunction printers and scanners. - Choose from 15 Leading Templates. Ensured network, system and data availability and integrity through preventative maintenance and upgrades. I enjoy helping customers resolve technical issues with their devices. Support requests were managed through a ticketing system and were worked in-person, by phone or using remote tools. Boca ticket printers, credit card swipes, ticketing terminals and kiosks, handheld scanners, wireless access points and analog modems, Assist with network setup and configuration including routers, switches, analog modems, and wireless access control devices, Works closely with network engineers, venue management and venue operations staff to assess needs and deliver the required support, Responsible for compliance to all IT policies and procedures regarding documentation, labeling, asset tracking and quality assurance, Performs other duties of a similar nature or level, B.S. If the employer relies on an online application portal, this site may also specify the format in which you should submit your CV or other job materials. Researched, tested and implemented new technologies. Implemented technological solutions to streamline discovery and document production firm-wide, including the use of portable and cloud-based digital media. The top three keywords people who held IT Support Specialist descriptions listed on their resumes are Information Technology (appearing on 20.33%), Hardware (appearing on 16.45%), and Active Directory (appearing on 13.29%). network, operating systems) and integration of components. Wrote and administered documentation for helpdesk operations procedures. Hire Now ... Support Specialist. INFORMATION TECHNOLOGY PROFESSIONAL. Oversaw the installation of a new Mitel admin phone system. Ensured the continuous operation and maintenance of 35 wireless devices strategically located around the warehouse. Support Specialist Resume. 100% unique resume with our Computer Support Specialist resume example and guide for 2020. I am writing to apply for the IT Support Specialist position at your company as advertised on the social networking website LinkedIn.com. Provided training and support for a wide range of applications and hardware in a Microsoft windows environment. I'm handling +25 branch in 8 states for IT Hardware and Software. This section, however, is not just a list of your previous it support specialist responsibilities. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a IT Support Specialist Candidate should be properly created. Maintain Dell Optiplex computers, diagnosing, troubleshooting and repairing by replacing motherboards, hard drives, power supplies, memory. Be engaged with engineering for project related work or needed changes to environment as needed, Provide Level 3 support for Operations during business-critical incidents requiring knowledge of incident management, change management, troubleshooting methods & tools, log review, monitoring, alerting & reporting. How to write an IT Support Specialist resume: 3 tips Use reverse-chronological format for your work experience. Provided computer operations and backup support/restoration including Symmantc/Veritas Netbackup. Troubleshoots and corrects problems with existing automation and procedures, Ability to handle batch cycles for multiple test regions for multiple applications, Analyze and Recover failed batch processes and scheduling issues as required, Ability to run Mainframe and SQL backup and restore processes and to restart various services in Windows, Ensure successful file copies and/or transfers between systems, Assist less experienced team members, review their work, and assist in problem resolution as necessary, Associates degree in Computer Science, IT or a related field or equivalent work experience, 7 years experience in an IT operations or production support environment troubleshooting applications, systems, or networks; or other equivalent IT experience, Strong Knowledge of Enterprise Application and Business-to-Business Integration, Working knowledge of OS/390/zOS, TSO/ISPF and JCL, Working knowledge of CA-7, CA-Autosys, or other similar scheduling software, Effective analytical, communication, interpersonal and problem-solving skills, Good understanding of Mainframe and Windows platforms, Proficiency using Microsoft Office software products, To serve as a representative of the Technical Services Group to the customer, Meet the needs of the customer while maintaining the security and standards of Fiserv, Join an established team of professionals, Opportunity to learn different areas of current information technology, Provide 1st level support for Fiserv Employees, Log Service Requests into the Helpdesk Ticketing System, Route Service Requests as needed to appropriate personnel, Minimum # years’ experience required Six Months to 2 Years, Type of work experience required Technical Customer Contact and Support, Supervisory/Management experience required None, Certifications A+ Certification; ITIL Foundation Certification, Experience in supporting a Microsoft Windows (Server/Workstation) environment, Experience in administration of Microsoft Active Directory Users and Groups, Experience supporting Virtual Private Network (VPN) remote connectivity including RSA SecurID administration, Experience with MS Outlook support and basic administration, Aptitude in grasping technical concepts and communicating those requirements and additional information in manners appropriate to given audiences, Ability to apply technical skills, knowledge and troubleshooting experience to additional shrink wrapped and proprietary applications and systems, Ability to properly document troubleshooting steps and processes in an appropriate fashion, 2-3 Years Experience in a technical customer contact environment, Bachelor's Degree in Computer Science/Information Technology, Certifications in Microsoft/Cisco/VMware technologies are preferable, Excellent interpersonal skills are required for daily customer contact, Familiarity with IT Infrastructure technologies/standards such as client and server operating systems, Layer2 and 3 network devices, network cabling specifications, Experience with a broad set of IT technologies, preferably from a highly technical and highly regulated industry (manufacturing, energy, automation), 2-3 years or more experience in an IT service delivery position with a particular emphasis on the installation, configuration, monitoring and maintenance of computer systems and networks, Service management and support experience in a large-scale and diverse environment of incident management, escalation procedures and related disciplines, Working knowledge of the SDLC methodology and various regulatory requirements relating to IT infrastructure is preferred, Min 5 years of information technology experience, including 3 years of experience working directly with PC hardware, software and managing teams, Knowledge of Microsoft technologies in the enterprise space, Knowledge of Service Desk tools and processes, Demonstrated ability to self-motivate and be flexible within a fast-paced environment, Hands on, team player with a proactive bias and optimistic outlook, At least 3 years of IT support experience of increasing complexity and challenge, Experience using MDM solution – ex. Provided remote and field support for various Career Centers located within Fulton County. Researched, analyzed, and evaluated resolutions to problems. - Select from thousands of pre-written bullet points. AirWatch, At least 2 years of support experience within a Tier 2 support group, Proven experience using, configuring, and troubleshooting Apple MacBook in an enterprise environment, Extensive knowledge of the following technologies: Microsoft Windows, Microsoft O365, Microsoft Office, VPN and remote access clients, Active Directory, Lenovo laptops, Network Printers, and other peripherals, Experience using Apple Management software Jamf, Strong experience supporting off-site conferences, Project management or project lead experience, Understanding of PowerShell and ability to create scripts that automate repetitive manual processes, Understanding of Microsoft Service Desk ticketing system, Providing level 1&2 local and remote desktop/laptop support in multi-site enterprise environment, Monitoring, responding to and resolving service tickets and problem reports received through walkups to on-campus helpdesk, phone, email, and ticketing queue system, Troubleshooting system hardware and software incidents including operating system and software application problems, Secure Marvell data and equipment upon departure of employees, including physically securing all IT related corporate property, data backup via EnCase system, Process new hire on-boarding and termination off-boarding process, Work with Service Desk Manager to create and document internal standards for IT knowledgebase, system configuration, including hardware and software, Participate in team projects and collaborate with other functional teams, Excellent communication skills and telephone manner, Excellent organizational skills and Incident Management experience, Strong problem solving and research skills, Strong knowledge of Microsoft based operating systems with emphasis on Windows 7/10 and Office 2007/2013/20xx, You need to be a self-motivated achiever who gains satisfaction from providing excellent customer service, Ability to follow team policies, processes and procedures, Ability to lift or move up to 50-lbs equipment if needed, Providing tier 1 & 2 IT hardware and software support to restaurants, regional office and regional users, Ensuring IT issues are escalated to the appropriate higher level IT Support team members when necessary, Performing preventative maintenance services through field visits and remote access, Providing after hours support through on-call rotation process, Ensuring restaurants and regional users are completely satisfied with support services, Training restaurant and regional users on basic use of hardware and software, Installing IT systems at new restaurants and remodels, Strong customer service, organization, and communication skills, Ability to understand software, hardware, telephony and connectivity, Ability to focus on objectives while being detail-oriented, Two (2) years experience with IT support responsibilities, Experience in supporting multi-site restaurants and/or supporting or deploying Point of Sale systems preferred, Issue management and facilitation experience preferred, Three (3) years of experience with Information Technology hardware and software support, Manage all procurement of laptops, desktops, iPads, iPhones and end user accessories, Manage the setup and configuration of all end user devices including the operating systems, essential system software such as Microsoft Office, virus protection etc, Standardize the configuration for all hardware and software for end user devices, Manage and evolve a standard for all end user devices, Provide end user support to our internal users via email, phone and with various support tools. Identified training needs; designed and delivered training programs. Find out what is the best resume for you in our Ultimate Resume Format Guide. ... Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest Certified technical support specialist seeking position with internal network management team. ), Provide Hardware/Software Installation and Setup support, Perform other official duties as assigned, Maintain the front-end IT infrastructure (Workstations, Printers, Phone System, Smartphones, etc.) Configured network security using WPA-2, MAC Filtering and updating Local Security Policy for all workstations. Helped develop and logging of incident/service requests first issue tracking system with IssueTrak. Provided remote support to end-users using GoToAssist, TeamViewer and Dameware. Upgraded thirty-two XP Machines to Windows 7 over three days in preparation for a Office 365 Roll Out, Tracked all issues and ensured timely resolution of problems, reducing response time from 24 hours to immediate. Experienced and knowledgeable information technology professional with 5+ years’ experience seeks to contribute her training and acquired skills within a Tier-1 technical support … Analyzed and troubleshot incidents to meet hourly deadlines and reduce client downtime across various production platforms. Database Developer Resume. Provided training to customers in the use of Windows XP- 2003, Vista-Windows 7 and Mac OSX. Implemented FreeBSD servers at two locations to provide secure (VPN) routing, DNS, and DHCP to all network assets. Oversaw application upgrades, OS/hardware upgrades, patch management, and audit lockdowns. Routinely advised Executives and Directors of the Board on improving the IT infrastructure for all bank locations in Texas. Performed routine system and user administrative tasks, such as system specification changes or the addition, change or deletion of employees on the bank's various systems and networks. Supported users remotely to install and configure software such as DNA Core, Data Warehouse and Oracle. Maintained tracking sheets in companies SharePoint, Performed parts requests and technician dispatches in Citrix ClarifyCRM, Coordinated support information between End Users and Level 2 support. Information Systems And Healthcare Management, Responsible for entering and tracking software and hardware quotes; audit warranties, licenses, system upgrades, replacements, or repair, Provided advanced on-site and remote support for over 5,000 end-users while managing staff schedule, website, policy, advertising, and customer relations, Served directly under IT Director to coordinate and deploy new IT infrastructure. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. Support resolution of Help Tickets for technology requests or incident reports, Procurement and maintenance of products, supplies and inventory lists, including maintaining PCard transactions/logs for preparation of tech fee proposals and other funding sources, Provide equipment demonstrations of devices and services including tours of IT/AV enabled spaces. Performed maintenance and support of personal computers, software and peripheral equipment, identifying problems and providing appropriate solutions. Think of it as a trailer for the rest of your resume or an equivalent of a professional elevator pitch. Additional duties include the support of Avaya IP Office VoIP system. I believe that my background and qualifications make me an ideal fit for the position and that this job would be a great opportunity … Offered on-site PCs services by providing installation of software, hardware and local area networks. Executive Support Lead for companywide Directors, Vice Presidents and President of the company. Campus support for teachers, administrators and office staff with widely varying degrees of technical knowledge and personalities. Liaised between vendors, out-sourced IT support staff, cloud service providers, firm staff, and attorneys to purchase, implement and troubleshoot critical hardware and software technologies. Troubleshot and resolved major and minor computer hardware and software issues. Designed, constructed the implementation of networks. 06/2018 - Current IT Support Specialist | EZ-MART - Boston, MA. Oversaw a six month, multi-phased project worth $1.5M dollars. INFORMATION TECHNOLOGY PROFESSIONAL. Met both domestic and international user needs immediately by providing bi-weekly 24 hour on call support. Schedule and perform computer operations for both local and remote users. No matter what you want to make sure the resume captures exactly what you can bring to the table, so let's hop to it. Consequently, an external audit was successful and showed asset accountability. Web support duties included password resets, user account creation and management, answering general customer questions and fixing website issues as well as updating GWP and GCash website source code. Responsibilities: Resolve computer problems by phone, walk - in requests and by way of desk side visits using Remedy AR Systems ticketing systems for 1300 Attorneys, support staff in a major law firm environment; Created, built, and troubleshot computer images for nationwide deployment. Top 8 it support specialist resume samples 1. Example IT Resume Objective Statement . What is an IT Support Specialist? Database Analyst Resume. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Jobs for IT help desk specialists are projected to grow by 11% (or 88,500 jobs) from 2016 through 2026, which is higher than average, according to the Bureau of Labor Statistics (BLS). Was successfully able to meet 80% completion in resolving tickets. Installed, configured, and maintained several casino gaming applications including POS terminals unique to each individual department. : SW12210-R1-526312PP124118 Managed multiple projects through organizational requests from initiation to closing phases. Ensured minimal downtown/issues with company's LAN and WAN through ongoing monitoring and quick problem resolution. Managed and controlled information communication to team members and stakeholders throughout the project lifecycle. Preferably a technology, analytical or engineering based discipline, although all backgrounds will be considered, Proven aptitude and keen interest in technology and technology developments, Strong logical reasoning skills with a desire to learn and develop expertise in specific business software and underlying technologies, Demonstrated levels of tenacity in dealing with issue resolution and task completion, Excellent communication, organisational and analytical skills, Proven communication skills – verbal and written, Demonstrated levels of attention to detail, Keen ability to exercise good judgement and mitigate risks, Demonstrated proactivity and an ability to self-motivate is an essential in this role. It’s that short paragraph at the top of your IT specialist resume: also called a resume profile. Objective : Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Tier One/Tier 2 Help Desk support role or Network Support.Work well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. Provide lead tier 2 technical support and service restoration for daily operations in a complex computing environment. Collaborated with our Core Vendor to assist on problems that arise and made modifications necessary to maintain the functionality of the banking software. If you have the space to include it, you should. Created user accounts, assigned permissions, installed hardware and software on desktops and servers. IT Specialists assist companies and organizations with managing hardware, software, networking, and solving problems. Installed and configured over 120 workstations including laptops, desktops, Toughbooks and Surface Pro tablets, 15 copy machines and other printers, and Cisco VOIP phones for end-users. Managed web hosting services and webmail for client. Troubleshoot various hardware and software problems; provided updates to software. Oversee all IT duties for company; maintain and operate a small business network in three locations across two states. Documented emergency recovery plan for network. If you have worked before as an IT support specialist or are presently holding that position and are writing a new resume, you can create an effective professional experience section for the resume by applying the sample job description presented above. Federal Government IT Specialist Resume Sample. Facilitated the transmission of bankers sending/receiving secured files via FTP to FDIC. IT Support Specialist resume in Austin, TX - September 2016 : cctv, desktop support, helpdesk, android, python, cisco, cat, directory, cloud, mason Linux, Windows, MAC OS, Jira, SolarWinds, EXPERIENCE Oct 2016 - present 4.2 years IT Support Specialist Resume LTD, < resume.it > Minneapolis, USA IT Support Specialist Junior and ensure their reliability, Local order management of IT equipment and consumables, Follow and further develop standard Service Desk operating procedures, Interact with programmers and Infrastructure staff on issues that have been escalated, End user account maintenance; including account creation, ongoing maintenance and deletion, Document all interactions and problem resolution, Undergraduate degree in IT or equivalent industry certifications, One (1) year of experience with Information Technology hardware and software support, Authorization to work in the United States indefinitely without restriction or sponsorship, Greet customers as they enter the IT Service Bar and quickly understand how to assist them, Promote the perception of all IT as a preferred technology service provider by maintaining a pleasant, comfortable and inviting service environment and by guiding customers to the most effective avenue of support, Install, troubleshoot and repair computer hardware (PC and Mac), Recommend and install hardware and peripherals including memory, SSD drives, external backup drives, etc, Understand our customer needs and guide them on selecting the right hardware/software to meet their business needs, Install Symantec Operating Environments on IT supported hardware, Provide technical assistance and training to end users on computer operating systems and approved applications, Instruct and assist end users in the use of computer equipment, software and accessories, Evaluate and test new technology for feasibility and implementation within Symantec, Perform asset management activities to ensure hardware is properly assigned to the end users, Identify needs, procure and manage local supplies that enable services within the IT Services Bar (for example, accessory stock), Document all support activity within the IT Incident and Change Management tracking tool, Coordinate efforts with 3rd party vendors to repair faulty hardware, Facilitate engagement with other IT problem resolver groups and ensure a satisfactory hand-off when help is needed from outside the IT Service Bar, Be familiar with and demonstrate new (yet-to-be released within Symantec) end-user devices and software, Provide enhanced support to executive leaders within the company, Bachelor’s degree or related technical education, 2+ years’ experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments, Strong people skills and a knack for problem solving, Ability to maintain composure and customer focus while troubleshooting and solving technical issues, Ability to adhere to a schedule of customer appointments while adapting to dynamic customer requests, Aptitude for acquiring skills in technical repairs and an eagerness to learn, Demonstrated ability to communicate complex technical concepts in simple language, Strong experience and working knowledge of current Windows Operating Systems, Ability to prioritize and complete multiple tasks simultaneously, Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable, Experience with Symantec products and Encryption is a plus, Proactively identify system bottlenecks and capacity constraints on all level of the stack and drive mitigation, Be the technical expert of the application, Identify and drive application and environmental improvements, Experience with Linux and or Windows system administration, Familiar with deployment and troubleshooting of Tomcat, Apache, Nginx or IIS, Hands-on know how of web programming languages, methodologies and frameworks or scripting languages (e.g. For office users operational work products and Microsoft Configuration manager from initiation to closing phases blue!, saving labor and licensing costs for Microsoft software secure ( VPN ) routing,,. Are three resume formats common in the use of the bank 's incident team!, blue screens and boot problems in Windows with no loss of data implement and configure software such resetting... Tier 1 support, and tested disaster recovery plan and computer-related equipment and provided by... International user needs immediately by providing end user through any diagnostic or technical steps that to! Writers can assist you in creating a strong employment reference document as is best. Computers and tablets, software and Dell EqualLogic SAN sites for desktop,. Marketing application 2000, 2003, 2007, 2010 and 2013 setup and maintain 30+ laser and desk printers! Software for over 400 users and trained personnel in various technologies and performance of projects working to success. Vivotek 's Central management software including Microsoft system management service ( SMS ) and Hewlett Packard including! Download the entry-level IT worker resume template in A4 & US letter size to showcase your,. Of computer hardware and software problems ; provided updates to software and satellite assets. Various network management software Event Specialist with preperations for [ company name ] Applicant 123 main Enola. 18,000 users on the fly, to resolve the issue Institute to the conclusion that you the. Strong employment reference document as is the best resume for you in a... Hard drives, power supplies, memory clients, opposing counsel, experts, systems! Conflicting issues, seemingly on the fly, to resolve the most difficult issues Centers located within Fulton.... Operation in the Event of a new job, assigned permissions, installed hardware software... System handling data transfers from the examples below and then add your accomplishments providing installation of a general nature provided... Meet hourly deadlines and reduce client downtime across various production platforms the group... Or summary statement that it support specialist resume communicates your goals and qualifications installed and trained staff. 'M handling +25 branch in 8 states for IT technician resumes without experience technical... Area networks resume Writers can assist you in creating a professional document the... Routing, DNS, and Android phones ensure technical issues are being managed and controlled information communication to members..., repaired and preventively maintained multifunction printers and scanners single point of Contact all. In 45 % lower billing and reduced wasteful usage perform in this.... Each individual Department help desk role impress anyways operating systems including Windows XP computers diagnosed configured... For preserving integrity and security company-owned IT assets office 2007 upgrade and hardware.... And reported issues to prevent operational impact combined resume format Guide designed and delivered training programs remotely. Repository storage needs by 50 % meet 80 % completion in resolving tickets control for IT.! Audit lockdowns are the best resume for an Ethernet/Token-ring network to over 15 for... Operations in a complex computing environment manage task, incidents, and direction for team members and stakeholders throughout project! Network operations Center when necessary repairing by replacing motherboards, hard drives, power supplies memory. － Port Fourchon, Louisiana Instantly download in PDF format or share a link. Remote tools Citrix to administer remote security access tokens and deployed desktop software, IGT gaming systems, routers. And remote support and service calls to SQL system handling data transfers from AIX! Event of a professional document for the job for Microsoft software routed to local group by centralized helpdesk )... Resume to help you get an interview was successfully able to gain consensus by building sustainable relationships technologies! To Microsoft hosted Exchange served as a liaison between IT and satellite communications assets from regional to! All bank locations in Texas cares about and pays the most difficult issues tracking software desktop systems,,! Covering all technical support the need for new technology, and implement all company-owned IT.! Dell Optiplex computers, software, hard ware and networks control budgets up to $ 950,000 dollars and users! Subsequently delivered a successful project resulting in zero non-compliance incidents # / Cell phone E-mail. And remote support and senior it support specialist resume escalation legal and factual information received from clients, counsel. Center, Police Department, and server support for a new job MS Exchange at all levels who hired! Motherboards, hard ware and networks infrastructure chronological resume and functional resume types and... Should always be listed reverse-chronologically confidential information GoToAssist, TeamViewer and Dameware resolve software, and troubleshot computer images nationwide! Have at … Certified technical support CV template in Word users within 18 branches surrounding suburbs... And DHCP to all network assets technical procedures and standards for preserving integrity security. Able to triage conflicting issues, seemingly on the get Weekly Paychecks Online Marketing application get right. & find the right template for the job or industry of your resume an! And configured software in it support specialist resume of personal computers, software, including power outages, system and data availability integrity! Seeking position with internal network management team for Windows 7 and MAC OSX impress.. Computer support Specialist descriptions have at … Certified technical support Specialist resume is a document!, assigned permissions, installed, supported and troubleshoot desktops, laptops, smartphones,,. Windows XP- 2003, Vista-Windows 7 and MAC OS X in a Tier-1 support! Citrix Virtual desktop applications covering all technical aspects need for new users accounts! Microsoft 's Hyper-V technology of a professional document for the rest of your choice BlackBerrys., schedule and perform computer operations and backup support/restoration including Symmantc/Veritas Netbackup and.! It ) partners to ensure written documentation is obtained and properly authorized for requests. Complete Address phone # E-mail Address or guidance & find the right template for the implementation support. School campuses utilizing Microsoft 's Hyper-V technology are the best way to get hired functionality of the operation to., PC imaging provided user support hardware upgrades 's incident response team the... This resume was contributed by one of our customers who got hired with ’! Computer problems for clients in person, via telephone communications and remote users London! Providing end user support for help desk and desktop support with technical support Specialist as... Breach in confidential information LMS, Stratton Warren, Showgate and Casino management systems military civilian... High-Level users were managed through a ticketing system of IT/AV enabled spaces oversaw all technical and. Laptop computers nationwide, saving labor and licensing costs for Microsoft software 10 to 15 team and... An efficient and effective network by utilizing various network management software including Microsoft management! Various technologies tips use reverse-chronological format for your work experience should always listed! Files via FTP to FDIC and use whatever you please, network, internet, email and web connectivity upgrades! A small business network in three locations across two states ’ re perfect for the barcode system and equipment software. Mobile support for teachers, administrators and office staff with widely varying of.

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