<\/script>'); As the front office is responsible to sell the hotel accommodations, it is a major driving force for generating revenue. I’ve never heard of such rules, but since people are looking for them, I thought I’d write some. Start studying Medical Front office procedures. The staff came back to me and said several patients were offended because the staff stopped calling them by their first names! No matter what you do in the practice. NABH accreditation expects hospitals to calculate several quality indicators and use it for monitoring the quality of care. Office of Construction i & Facilities Management Table of Contents 1.0 INTRODUCTION 1.1 Foreword 1-1 1.2 Acknowledgements 1-5 1.3 Design Guide Introduction 1-9 1.4 Definitions 1-11 1.5 Abbreviations 1-13 1.6 Legend of Symbols 1-16 2.0 GENERAL OPERATIONAL NARRATIVE I managed an office where I tried to change the receptionist calling patients by sweetie, honey, etc. They are the people that came to us for help not to put up with a moody, miserable disposition. All staff including managers and providers should review these annually. Is is a wonderful review of what should be common sense. Take the sick ones to exam rooms and take the angry ones to the manager’s office. you can be friendly in your actions w/o having to resort to callin a patient by something other than their name. ord=Math.random()*10000000000000000; Front office communication with other departments can make or break the guests’ stay at the hotel. He allowed his “favorite” receptionist to continue using these slang words and she would often call him “Boss Man” when addressing him….so I was defeated since he wanted this double standard for his practice and over the time I was there he lost numerous patients because of a variety of reasons including slang use because the patient wanted respect and did not get it. Wash your hands. document.write('