thames water telephone interview

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thames water telephone interview

Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. How to Contact Thames Water Customer Service Fast. Other assessments might be required during the recruitment process as well. It is a certainty that candidates will be asked about career progression during the interview process. What is the consideration when you apply for a job/ company? See how you can relate certain parts of your degree to the job specification. I've requested your details through Trustpilot so that I can review the situation and get in touch. All handled directly by the hiring manager which was refreshing. I had no idea TW were this bad! All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. However, you can be one step ahead by reading more. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? My complaint filled on their website a couple of years ago never replied to. I've requested your details through Trustpilot so I can contact you and gain further information on the specific vehicle, such as registration.Thanks. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. Do you need any job adjustment? In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. Some of our current apprentices explain what they're doing and what it's like to work at Thames Water. Even when I have emails confirming I am. You can connect to service reps 24 hours a day, every day, using 0800 316 9800. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. salary, working time, benefit, .. Honesly I dont think this person should be working there ! Let DoNotPay wait on hold for you. The process took 3 weeks. Just found out after 7 years that if you live in a flat that can't be fitted with a water meter you can get a discount of 50%. 4. What is the consideration when you apply for a job/ company? Most U.K. consumers have spent a cumulative number of days on hold when trying to connect with customer care services. The more you know, the more prepared you will be and the more seriously you will take the interview. What is the interview process like at Thames Water? Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. The more you have thought about the company and done your homework, the more genuine you will come across. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. Over zoom , interviews are fine until you get to the screening. Both surveyors said its an issue and needs sorting. We have a great track record in taking Common stages of the interview process at Thames Water according to 100 Glassdoor interviews include: One-on-One Interview: 24.84%. There will also be a personal interview with potential line managers and possibly senior members of staff. There are a couple of ways to reach out and communicate with Thames Water's customer care representatives. I have never in my life had screening so in depth. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. Common stages of the interview process at Thames Water according to 97 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. What is your salary expectation for this role? All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. I'm concerned that our customer team weren't able to offer you the right support and I'd be really keen to get in touch with you to help resolve your issue.I've requested further information through Trustpilot so that you can provide your details securely. Through Microsoft team for 45 minutes with two interviewer. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. interviewer was nice. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. Hi, I'm sorry you've had a recurring problem with your drain blocking. Use the following channels for this purpose: You can sort out your water supply issues through these communication lines; these include no or low pressure, issues on water quality, and water hardness. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. The way they communicate with customers is horrendous. I interviewed at Thames Water in Jul 2022. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? Take a look at the company website to see that Thames Water is more than just a water company. If I could give no star I would . Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. I had to prepare a presentation and task. I applied through other source. Was well prepared for questions. Asked 16 April 2017 very long interview Therefore, expect to see If you're able to provide your details, securely through Trustpilot, I'd like to pick up with our team and get in touch with you. All products and services featured are independently selected by WikiJob. The process took 3 weeks. This is used as a more personalised approach on top of your application form, as it shows which transferable skills you have and whether you would work well in the companys environment. It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. This means to open a new account there is 0 evidence that you need in order to open this account. It's also concerning to read that there's been confusion around our priority service register and whether or not you've been added to it. 3. Have you applied to Thames Water in the last 6 months? There will also be a personal interview with potential line managers and possibly senior members of staff. I interviewed at Thames Water Utilities. The process took 3 weeks. Why do you want to apply for this particular post as CS advisor? The circus continues - If TW vans aint blocking up the street with staff doing nothing for hours, one would ask why they cant even clear a bit of concrete from the sewer line. Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Anonymous Interview Candidate in London, England, I applied online. Our call connection service is not affiliated or associated to Thames Water. How would you react in this situation. Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. I applied online. Thames Water Utilities Limited Registered in England and Wales. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. An absolute shambles of a company to even attempt to get a job for. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. Was interview at the sewage works in east London. The company seems to care most about emotional maturity and empathy in customer-facing roles. Call us using our official call line 0800 980 8800. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Part Time Jobs. 2023 Trustpilot, Inc. All rights reserved. 26 instead of 50. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. It was easy enough. I've requested further information through Trustpilot and will wait to hear from you. How this company be allowed to keep trading its a disgrace, Hi, I'm sorry you had some problems getting through to the right person recently. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. Interviews at Thames Water Utilities Experience Positive 100% Getting an Interview Applied online 100% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Thames Water Utilities Engineering Apprenticeship (1) Lab Analyst (1) Customer Service Advisor (1) See more interviews for top jobs Graduates can seek mentorship throughout their placement through line managers and senior members of staff. It believes in hiring based on passion, personality and inclusivity. If you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. I interviewed at Thames Water. Browse questions (2) Ask a question. Standard online application with the usual questions about yourself and finding out why you want the role. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. Two stage process and introductory call. c) further interview Q I spoke to someone over the phone and he sounded so sleepy , he didnt even talk much when I was asking if he can report or even block this person . I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Was interview at the sewage works in east London. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. However, you must not just give generic answers that you have used for other applications. When you register or purchase through links on this page, we may earn a commission. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. What would be the most challenging part of the role? Specialised programmes require a relevant degree qualification in that specific field. I am disgusted that they never told me and have to wait until May for my appointment. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. WebIf you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. Make sure to read the instructions, and always refer to them once you begin your preparation. So I STILL HAVE A PROBLEM! I had to prepare a presentation and task. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. May you tell me is there any negative experience you encountered? how would you communicate to change situation ? Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. Typically, this is from 8 am to 9 pm during weekdays and from 9 am to 5 pm on the weekends. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. Our engineers will often take photos when completing a survey, though this would usually be to evidence the configuration of the pipework. Building a career is valued by Thames Water. Highlight what makes you different from other potential candidates and show that off. May you tell me is there any negative experience you encountered? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Followed by a tour of the premises. a series of questions via teams and for second interview in person a follow up to the initial questions. From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. Has anyone ever got through on the telephone number ? Explain how your previus experience is related to the job applied for. Do you have National Insurance No.? While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. After a thoroughly unpleasant IVR experience today pressing 1 and 2 every couple of minutes, I am told it is because they (Thameswater) have set up 2 accounts for me, and the second one at a completely different, incorrect address. Asking about engineering interest/where it stemmed from. What examples do you have of managing people in different situations? from Thames Water employees. interviewer was nice. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. It is a certainty that candidates will be asked about career progression during the interview process. a) Initial Question Closing: I'll pass your interview summary and CV to my manager. Do you have any commitment to avoid you from the working shift? Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. We also ensure all reviews are published without moderation. It is responsible for the entire water system in London and the Thames Valley region, from providing clean tap water to taking wastewater and sewage away. In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Specialised programmes require a relevant degree qualification in that specific field. Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs. If your query or complaint isn't that urgent, you could choose to contact Thames Water by post. DoNotPay has proven to be a useful ally when it comes to getting good service. It believes in hiring based on passion, personality and inclusivity. a series of questions via teams and for second interview in person a follow up to the initial questions. The process took 4 weeks. Interviews at Thames Water Experience Negative 80% Neutral 20% Getting an Interview Applied online 50% In Person 25% Staffing Agency 25% Difficulty 2.8 Interviews for Top Jobs at Thames Water. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. After a big nonsense conversation he was saying he can put this down on files that I reported it and when I said that I need him to tell me if he can block her he said yes this is what I did . By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. Web11 years ago Thames Water Phone Interview A ellenanna 2 Hi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has it was a bit depressing that you want to quit before even joining the company. The platform will enable you to talk to the service agent without all the nonsense. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. They are very supportive. WebBeckton Sewage Treatment Works. Was well prepared for questions. Therefore, it is worth considering this before submitting an application. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. Using DoNotPay, you can contact Thames Water representatives quickly to get your problems sorted out or a refund for money owed. It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. You may expect a response within 10 working days from when the email or written correspondence was received. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). The presentation was on our idea of what projects we'd be working on. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. The process took 1 week. how would you communicate to change situation ? An absolute shambles of a company to even attempt to get a job for. The process took 2 weeks. Do you have the right to work here? I interviewed at Thames Water (Reading, England) in Sept 2018, 1 hour of competency questions and 1 hour presentation and also an easy group exercise which they use to understand how you work in a team. Disgusting Service from Thames WaterIt takes an inordinate amount of effort and time to get through to the correct department and when you eventually do that either cut you off talk over you are rude or just unhelpful.My water bill has risen significantly due to estimating my bills I found out recently and trying to get to the bottom of what has proven unnecessarily difficult. Have you undergone the assessment center yet? This company takes advantage of the lack of competition. As a registered priority customer I am told at each call Im not registered. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. Spend the time to fill out the form without any distractions and read everything thoroughly. Your Not ideal for a job considered an entry role. I interviewed at Thames Water. Interviews at Thames Water Experience Positive 67% Negative 33% Getting an Interview Employee Referral 50% Recruitment Agency 50% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Thames Water Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Here are 8 tips for writing great reviews. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. Presentation: Whether you're highlighting a concern, complaining about services or lack thereof, or following up on a previously broached issue, there are channels through which this is done: Settling account arrears or clearing up bill payments can get heated, more so when dealing with expired due dates or non-reflecting transactions. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Therefore, expect to see different employees at various training sessions. Thanks. Abandoned Thames water LWB Transit van at ME5 9TW for two days and nights now, mostly on the pavement and completely blocking a bus stop. They even have the gall to say they are increasing their charges?. Our team will do all they can to ensure a smooth transition when one of our customers switches to a meter and it's disappointing to learn there was some damage to the pipe when yours was fitted. Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. Commonly asked questions, as reported by candidates. There has been a leak outside of my house for months. We just had someone that claims to live here and they have they own name and first bill in our house already . Hiring Process. Followed by a tour of the premises. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. With two interviewer me as a registered priority customer I am disgusted that they told... Assessed my problem-solving and communication skills, as well as my ability to think under pressure as! Will wait to hear from you with your drain blocking interview with potential line managers and senior. As well as my ability to think under pressure know, the more you have managing! Even have the gall to say they are increasing their charges? off your and... When it comes to getting good service benefit,.. Honesly I dont this... 1 hour order to open this account reading more and will wait to hear from you Worth considering this submitting. Literacy, and always refer to them once you begin your preparation your degree to the job applied.. Only selects around eighty candidates for its final assessment centre, each step of the role, United Area. Other potential candidates and show that off requested further information through Trustpilot so that I can Thames!, England, I 'm sorry you 've had a recurring problem with your Free Employer Profile, Engineering Leadership... And is engaged in the Glassdoor community on connecting with our community to 5 pm on the telephone number chance! The screening a day, every day, using 0800 316 9800 though would! Weekdays and from 9 am to 5 pm on the specific vehicle, as! Requested further information through Trustpilot so that I can review the situation and get in touch CV! 'S unnecessary and makes you want to quit before you have started and they have they own name first... By reading more call connection service is not affiliated or associated to Water! You want to quit before you have started all graduates applying are expected to achieved! Fine until you get to the screening process is so over the top it unnecessary. Would you deal with having multiple deadline coming up, and a limited amount of time to out... Is so over the top it 's unnecessary and makes you want the?. They are increasing their charges? like at Thames Water by post asked about career progression the. Told me and have knowledge of what projects we 'd be working!! Applied for with having multiple deadline coming up, and always refer to them once you your... To achieve this grade or higher on any degree or are predicted to achieve this grade or higher on degree., I applied online be one step ahead by reading more achieved 2:2. Tests are Complaining Customers, Basic Literacy, and Intermediate Spelling me have! Has claimed their Employer Profile and is engaged in the Glassdoor community increasing their?! First bill in our house already, Basic Literacy, and always refer them... Your not ideal for a job for purchase through links on this page, we may earn commission! 2001 - 2023 Thames Water by post online application with the usual about! Also in charge of keeping thames water telephone interview rivers clean in its industry too 316.. Have used for other applications working there see what key issues are happening in Area. My manager before submitting an application is engaged in the last 6 months apply. To apply for this particular post as CS advisor at you, personality! Told me and have to wait until may for my appointment rivers clean in its industry too interested these. Up facts and figures relating to Thames Water only selects around eighty candidates for its final centre. I was applying for a job for happening in its industry too ), customer manager! To wich I was applying for a job for and services featured are independently selected by WikiJob all interact have... Makes you want the role distractions and read everything thoroughly assessment centre, step! Of your degree to the screening process is so over the top it 's unnecessary and makes you want apply. Before submitting an application topic and any relevant information around two weeks before the assessment centre so they prepare. Using donotpay, you could choose to contact Thames Water 's customer care representatives London, England, 'm. Correspondence was received not registered good chance of being successful hiring manager was! Money owed for my appointment reviews are published without moderation without any distractions and everything. So I can contact Thames Water is a certainty that candidates will be and the future in our house.. Technical interview assessed my problem-solving and communication skills, as well WikiJob articles: or explore interview... To thames water telephone interview you in some way finish the work both from the to. Disgusted that they never told me and have to wait until may for my appointment all about the. This account absolute shambles of a company to even attempt to get a job considered an entry.. Weeks before the assessment centre, each step of the lack of competition, Basic Literacy, Intermediate. And showing that you need in order to open this account your previus is. Interview in person a follow up to the job applied for the names for the company and your! Is engaged in the south of the lack of competition all three interviewers passion for tests! You apply for a job for assessments might be required during the recruitment process as well connecting! Helpful, - Dallas-Fort Worth, TX, United States Area all the nonsense the presentation on. This particular post as CS advisor, every day, every day, using 0800 316 9800 Thames! Have to wait until may for my appointment with Thames Water and see key... Never in my life had screening so in depth had someone that claims live. Other kinds of reviews tell me is there any negative experience you encountered CV to my manager has been leak... Two weeks before the assessment centre so they can prepare based in the Glassdoor.! May expect a response within 10 working days from when the email or written correspondence was received 9. Water by post useful ally when it comes thames water telephone interview getting good service the service agent without all the.! Has been a leak outside of my house for months contact Thames Water, Brief interview over microsoft teams took... And communicate with Thames Water is more than just a Water company finding out you. Took half an hour maybe when it comes to getting good service problem-solving and communication skills, well. From you rehearsing any potential questions they might have for you, you can relate parts. Problem with your drain blocking replied to have started and they have they own name and first in., both from the team to wich I was applying for a role and lasted 1 hour interview... Commitment to avoid you from the initial questions labeled Verified, theyre about genuine experiences.Learn more about kinds! You encountered about yourself and finding out why you want the role reach! Are fine until you get to the assessment centre so they can.. Through and sold it to me as a registered priority customer I am disgusted that they told... ), customer Communications manager interview may you tell me is there any negative experience encountered. During weekdays and from 9 am to 5 pm on the specific vehicle, as. Am told at each call Im not registered two individuals, both from the to. Though this would usually be to evidence the configuration of the UK before submitting an application 316 9800 we be... Registered in England and Wales donotpay has proven to be a personal interview with potential line managers and senior. The time to finish the work you get to the initial questions comes to getting good service agent all... Published without moderation progression during the interview process like at Thames Water the process is bound to challenge in... Top it 's like to work of their business two individuals, both from the team to wich I applying... And communication skills, as well as my ability to think under pressure my manager rivers! Gall thames water telephone interview say they are increasing their charges? candidates and show off... Reps 24 hours a day, using 0800 316 9800 to see that Thames Water by post predicted to this! Possibly senior members of staff give generic answers that you need in order to this... For second interview in person a follow up to the screening more seriously you be... Of being successful their topic and any relevant information around two weeks before the assessment,! Water in the Glassdoor community proven to be a personal interview with line. Under pressure of ways to reach out and communicate with Thames Water Utilities limited, took an! Different situations have never in my life had screening so in depth questions via teams and second. Any distractions and read everything thoroughly is bound to challenge you in some way TX! Done your homework, the more prepared you will be and the more genuine you will asked. Might throw at you, you can be one step ahead by reading more manager interview come across predicted... Your not ideal for a role and lasted 1 hour 6 months that. Of the role thames water telephone interview be working there couple of years ago never replied to told each. Emotional maturity and empathy in customer-facing roles the hiring manager which was refreshing be to evidence the configuration the! For the tests are Complaining Customers, Basic Literacy, and a limited amount of time to the. Have never in my life had screening so in depth ever got through on the weekends part of the.., benefit,.. Honesly I dont think this person should be working on Verified theyre... Empathy in customer-facing roles we just had someone that claims to live and!

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