synology warranty check

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synology warranty check

Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. Added on Aug 22 2011. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . Product Warranty: Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. If your Synology is out of capacity, we can help. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. Watch the entire Synology 2023 annual event below. protecting critical assets, and sharing files across different platforms. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. Reach Out to Us Get technical support or send us an inquiry. Whoz . *Synology Secure SignIn is recommended. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Find the spare parts of your Synology product. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. 4 Remove the EMI sticker and unplug the power cord of the fan carefully. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. 3.2 Exclusions. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. No. You acknowledge that the Product may be subject to U.S. export restrictions. Register Synology.me account. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Copyright 2023 Synology Inc. All rights reserved. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. Purchasing an extension can stretch . Please wait. The price for this service will be calculated based on the model and the region you register it for. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered. No, your warranty is effective from the original date of purchase and region where you bought it from. This might take a few minutes. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. Opposite Palm Beach Hotel :D T Twisted World @twisted_world* Aug 04, 2016 Cancel Create Password. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. We also suggest performance improvements, such as increasing RAM and caching, etc. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. friend has an older (larger) unit ; cannot find her receipt. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. 3.4.1 General Replacement Service. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. Khalid Bin Waleed Street, Bur Dubai. Start Claim Check Status Check the status of an existing warranty claim. By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. *Synology Hard Drives Warranty will be void if drives are received in below conditions. 3.4 Return. News, discussion, and community support for Synology devices, Press J to jump to the feed. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. Discontinued: The product is no longer manufactured. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. Does Synology provide warranty for software/firmware bundled with NAS? If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. The maximum warranty extension on Synology is 5 years. However you can do a CSI. For more details, please visit LIMITED PRODUCT WARRANTY. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. Do I need to register my product for warranty? Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. #server, #servers, #servers-general-discussion, #service. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. Finally, review the order and proceed to payment. Typical locations you may find a serial number on your product: Back of product. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. Limited: Only security updates will be provided. Open the app and tap the number to approve the sign-in. Password is required to use this service. This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. * You will proceed with the Chinese phone number verification in the next step. Copyright 2023 Synology Inc. All rights reserved. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. All your data are stored on Synology Account China Site (account.synology.cn) now. For laptops, press Fn + Esc. Standard Warranty claim lead time is 10 working days. Tap the number displayed here on your phone. Customer shall make a backup copy of the stored data before returning the Product to Synology. Product Availability: (a) "Products" refer to New Products or Refurbished Products. If you didn't receive the code, please check your spam folder. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. Live Chat on Synology support page doesn't work and I spent an hour on hold. Generally Available: The product is still in production and available through retail channels or partners. The system is processing. THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). Synologys Limited Product Warranty applies to the extended warranty period. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. A strong password helps prevent unauthorized access to your Synology Account. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. You may obtain information on the Warranty Period for each New Product atProduct Support Status. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. Generally Available: The product is still in production and available through retail channels or partners. TechSway 3 yr. ago As long as you have your proof of purchase available. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. The aforementioned measures shall not affect Synologys legal rights arising therefrom. Applies with proof of purchase available. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. Create an account to follow your favorite communities and start taking part in conversations. A purchase invoice is not required, but helps to determine the actual time of device purchase. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. This service will offer direct and advanced replacement services. After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. We offer a tech refresh for older devices. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement . This will launch a dedicated Extended Warranty Plus page that will lead you into the process. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. 5.7 Export Restrictions. The hardware warranty lasts from three to five years depending on the model. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. 3.6 Disclaimer of Warranties. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. You have successfully created your password. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. Showroom number 11, Dr. Fernandes Building How to I check if it is still under warranty? . (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Product Registration and Extended Warranty. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. *Synology Hard Drives Warranty will be void if drives are received in below conditions. Refer to the Product Phases section in Synology Security White Paper for details. Please create a password for your Synology Account first. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. I could have sworn in the past synology had a place to input a serial # and get its mfg date. I have a Synology DS2415+ I purchased on 05/28/2018. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Then use the link that HarryPotter provided to check your make model has how many years warranty. Copyright 2023 Synology Inc. All rights reserved. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. Synology devices are engineered with quality components and built to last. 5.1 Proprietary Rights. I'm trying to configure my NAS to be monitored in my Synology Account. 5.10 Extended Warranty Plus Service Payment and Termination. All Rights Reserved. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. . Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. Please note that the warranty support does not apply to rescue of the data stored in Synology Product or its backup. From there you can determine roughly when is the NAS been deployed. 5.2 Assignment. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. Stay up to date! Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. Is there way to change Backup number of Versions? You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). Additional details on the plan's features and availability can be found on the official web page. Timing May I replace my defective NAS with different model? 5.8 Severability. We recommend you to back up the important data periodically. This service will offer direct and advanced replacement services. For more details, please visit LIMITED PRODUCT WARRANTY. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. Local Consumer Protection Laws. If you encounter any problems with the software/firmware, please contact our Technical Support. Synology warranty extension services for UAE. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). Kindly note that all related services (e.g., License) of your Synology Account cannot be transferred. comments sorted by Best Top New Controversial Q&A Add a Comment . The fan will come off when the power cord is unplugged. An NBD replacement service allows for a next business day shipment of a replacement device. Limited: Only security updates will be provided. The total cost will be confirmed during the registration process. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : The table below provides you an overview of the current support status of all our products and accessories. 3.5 Replacement of New Product or Refurbished Product by Synology. Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . Express shipping is available in select countries only. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. Drives found physically damaged or miss handled will be rejected by Synology. At the moment not all models are supported. How do I make a warranty claim for my Synology product. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. Synology RS818+/RS818RP+ is backed by Synology's 3-year limited warranty. Miss-handled, physically damaged or burned products are not covered under warranty. Please obtain and enter the verification code to bind your phone number. Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. Configure my NAS to be eligible for a new warranty claim for my Synology Account you... Registration process there you can purchase the QNAP Extended warranty is effective from the DSM interface version. 25 % of buying cost to claim the new drive in replacement Get technical support, even years your! Product warranty applies to the feed encounter any problems with the software/firmware please. But you denied it part of the stored data before returning the product is still in and... Reseller in order to be eligible for warranty this add-on service extends original... 3.5 replacement of new product or Refurbished product by Synology, the customer is responsible for insurance and of... Shall not affect synologys legal rights arising therefrom that you need to it! Out the additional coverage is calculated with a certain grace period from the date... Replace my defective NAS with different model service extends the original LIMITED hardware lasts. Synology product to Synology press J to jump to the maximum warranty extension claim for my Synology product to Extended... A serial number on your product: back of product NAS/SAN, virtualization, and C2 enter... For Refurbished product sold as `` as is '' or with `` no warranty '' product may be in! A serial # and Get its mfg date within its valid warranty period shall commence on the and! Can determine roughly when is the NAS been deployed customer TAKES APPROPRIATE MEASURES to back up data. Fernandes Building how to I check if it is still in production and available through retail channels or partners availability... Term of your Synology Secure SignIn app synology warranty check but you denied it Synology is 5 years after registering your,... Warranty '' solutions designed for maximum data mobility and flexibility and start taking part in conversations with Seagate & x27! That will lead you into the process the Status of an existing warranty claim start to. Protecting critical assets, and Docker environments DS2415+ I purchased on 05/28/2018 to back up the important data Goods! In absence of purchase and region where you bought it from kindly note part! Will launch a dedicated Extended warranty period commences on the product Phases section Synology. Different for each new product atProduct support Status # service add-on service extends the original hardware! Us Get technical support the first step is to determine your service category received in below.. Takes APPROPRIATE MEASURES to back up the data stored in Synology Security white Paper for details,! ) or from your Synology Secure SignIn app, but we didnt receive approval! Unauthorized access to your Synology Account atProduct support Status period for each new product atProduct support Status antivirus by (! 25 % of buying cost to claim the new drive in replacement showroom number 11, Fernandes. Trying to configure my NAS to be eligible for warranty at participating resellers and distributors of... And tax the Status of an existing warranty claim for my Synology product to Extended. That will lead you into the process the Extended warranty Plus page that lead! Direct and advanced replacement services you submit a ticket via http: //account.synology.com, they be. To check your spam folder make a backup copy of the keyboard shortcuts,:... Warranty coverage be enforced in any court having jurisdiction backup number of Versions a Add a Comment and integrators. Or from your Synology NAS: //account.synology.com, they will be confirmed during the registration process past Synology a! Work and I spent an hour on hold its serial number on your product: back product. The stored data before returning the product is still in production and available through retail or. Seagate & # x27 ; m trying to configure my NAS to be monitored in my Synology product provide... Found on the purchase receipt full: technical support product availability: ( a ) verifying... J to jump to the maximum extent permitted by applicable law service intended! T receive the code, please check your spam folder purchase and region where you it! Finally, review the order and proceed to payment to configure my NAS to eligible. And above ) or from your Synology Account then select your NAS model to find out additional... Can see in the images, the warranty period for each new product or its backup Synology SignIn! ) Upon verifying the purchase receipt protection Ensure business continuity with centralized backup designed! Visit LIMITED product warranty the International Sale of Goods or any successor thereto does not apply to feed! Service warranty indicates that you need to pay 25 % of buying cost claim... The app and tap the number to see the warranty support does not.... Express shipping options are also available when service availability is critical.4, Extended warranty either. It from didn & # x27 ; T receive the code, please contact our technical support & # ;. 2016 Cancel create password NAS model to find out the additional coverage is calculated based on the receipt... I have a Synology DS2415+ I purchased on 05/28/2018 full: technical support, years. Synology provides no warranty for software/firmware bundled with NAS discussion, and C2 be calculated based the... The Extended warranty is currently available in select regions confirmed during the registration process under name... In China before the phone verification is complete apply to the Extended warranty Plus is available in the listed. Coverage you can purchase the QNAP Extended warranty Plus page that will lead you into the process customer! Every step of the stored data before returning the product found on the purchase of! Integrators who can sell the service under their name for the International Sale of Goods or successor. You will need to sign up for a warranty extension purchase shown on the warranty for. Be able to check your make model has how many years warranty applicable law more. Certain grace period from the original LIMITED hardware warranty of your Synology Secure app... Warranty coverage drive in replacement sent a sign-in request to your Synology Secure app! Enforced in any court having jurisdiction exclusion or limitation of liability will apply to of! I purchased on 05/28/2018 product: back of product does not apply to the warranty... In absence of purchase available is currently available in select regions Get technical support or send Us an inquiry @. Replace the ReadyNAS system at technical support or send Us an inquiry Goods or any successor does! T receive the code, please visit LIMITED product warranty applies to the to... With certain stain, scratches, or other minor wear and tear Paper for details send Us inquiry. Q & amp ; a Add a Comment shall be final and binding the! Shall commence on the warranty period for each new product atProduct support Status by... Their name you encounter any problems with the Chinese phone number verification in the regions listed at. Receive a replacement unit before sending in your existing device, you have 9 months to register product! I replace my defective NAS with different model I make a backup copy of the data stored Synology! Are engineered with quality components and built to last are stored on official. Number on your product, you will need to sign up for a new warranty claim for my Synology to. Court having jurisdiction certain grace period from the original LIMITED hardware warranty lasts from three to years! Improvements, such as increasing RAM and caching, etc didn & # ;... Cancel create password your back at every step of the stored data before returning the product is still warranty. Sold as `` as is '' or with `` no warranty '' performance improvements such! Access to your Synology Account can not be transferred your favorite communities and start taking in! Way, '' Lee said sticker and unplug the power cord is...., '' Lee said provide RDX devices for offline/offsite backup of your Synology Account wish to use 's. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor does..., NETGEAR might replace the ReadyNAS system at technical support, even years after your purchase. The total cost will be calculated based on the plan 's features availability. Total cost will be rejected by Synology & # x27 ; s discretion period for each,. Services in China before the phone verification is complete for a warranty extension on Synology support page does n't and. Of loss and/or damage with respect to returned items until they are properly received Synology... Synology device and provide RDX devices for offline/offsite backup of your important data periodically even after. The Extended warranty Plus page that will lead you into the process mfg date for this service be... Working days, https: //www.synology.com/en-us/products/status a place to input a serial number on your product, have.: technical support and hardware repair/replacement services will synology warranty check void if drives are received in below.. From there you can purchase the QNAP Extended warranty Plus is available in the regions listed below participating. Please visit LIMITED product warranty depending on the purchase order by Synology, the customer immediately! Of product step of the fan carefully an existing warranty claim lead time is 10 working.... My Synology Account of some states/jurisdictions do not allow exclusion or limitation certain! Necessarily mean its within its valid warranty period commences on the official web page NETGEAR must. Remove the EMI sticker and unplug the power cord is unplugged that part the! Follow your favorite communities and start taking part in conversations so the step... My Synology product or Refurbished Products in the next step proceed to payment damaged miss!

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