servicenow set variable based on another variable

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servicenow set variable based on another variable

This script should eliminate the errors youre seeing (and solve several other issues I noticed). Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Cookie Notice Variables allow you to specify questions for a catalog item. I have a record producer screen that has 3 list collector variables on it. getControl actually isnt available there. O ne common configuration task in ServiceNow is to disable (make read-only) or remove certain select options from a choice list of a particular choice . Now i want to reset a filter in this way..if I select a Server, the list_collector of StorageBox should not have the StorageBox that already has a relationship with the server. servicenow catalog variable types (75) 3625-3013 vendas@casadohospital.com.br LOJA 2 Av. //Redisplay the list collector variable I want to hide the filter on one of the variables, but not the other two. Sign-up to get the latest news and update information from ServiceNow Guru! Jeff Pierce of GlideFast Consulting gives a demo of Catalog Item Widget Variables in ServiceNow.Catalog variables determine what information your users are a. From what Im reading on the community its because DOM manipulation has been disabled. Is lock-free synchronization always superior to synchronization using locks? Please note: These APIs are provided to support legacy applications in the global scope. I prefer Event.observe to wait for the load event to do what you describe. Each list collector is its own variable set. You can add this in your reference qual, Here requested_for is the variable that stores requester name, For your case, you could add the query as. Multi-row variable sets (MRVS) are a fairly recent addition to the Service Catalog in ServiceNow, having been introduced in the London release. Up until recently, the only way to get Advanced Reference Qualifiers to work was to create a global business rule to run the qualifier script. There was a timing issue with IE. Or would the LC take so long to render its not worth it. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. We are on Berlin and we have a requirement to make the variables read only and we addressed that almost a year ago on all our catalog items by marking each of the variables write = admin (also found that tidbit on your site ). Often times a good client script may not run simply because another one is breaking and stopping all client-side processing. Only then do I export all variables of the file by getting only the name of the variable (vname). The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Do EMC test houses typically accept copper foil in EUT? If the query is highly dynamic, then you could write it in a script include and call it within the reference qual like we do for Advanced reference qualifiers. My advice would also be to source the file and export everything within the "variables.txt" file. fulfiller has to go back to request item and has to . Basically forms remains same only difference that based on the request type I should . Mark. Ive got 2 list collectors on one form. hi, I have checked the ACLs on list collector table, and the non-admin user is having access to that table. Has Microsoft lowered its Windows 11 eligibility criteria? Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. ServiceNow offers a handy little feature on forms that use choice lists. I tried using the code above, referencing the cmdb_ci table. How can I fix this problem? Call a script include to apply a reference qualifier on a catalog item variable: - variable reference qualifier dependent on another variable selection, in this case a variable referencing sys_user (requested_for) On the catalog item form. Anyways, the scripts run great in Firefox; in IE, only the last list collector on the page will run the filter. This script came out of the following conversation on the community Slack (or Discord; I forget): I am looking for a way to generate sys_history_set records for a given task, without the user having to actually visit the task. April 16, 2018. //If it hasnt rendered yet, wait 100ms and try again. fil.nextSibling.rows[0].style.display = none; //Filter description text*/, //Reset the filter query So I wanted to share our updated code, which so far is working well in Geneva. Unlike a traditional variable set, which is a collection of singular variables, a MRVS allows the population of an arbitrary* number of rows of data, displayed in a table format, with a series of predefined field columns. fil.rows[1].style.display = none; HI, watch_listacRequest(); I wanted to display other field instead of Name. The post Certified Diversity Recruiters appeared first on Crossfuze. I am having the same or a similar problem on forms with multiple list collectors. Am I missing something else that would provide that outcome ? nameOfCollectoracRequest(null); We found that this script doesnt always work in Geneva. Find centralized, trusted content and collaborate around the technologies you use most. Ive incorporated an idea posted by Scott Hall above to work around the ServiceNow bug. On the Test Item, look at the related variable set. Previous items stay in Right hand side of LC The fact is, almost every single ServiceNow customer who has done a service catalog implementation and used a list collector variable uses a script like this. Can i use the same script to filter Look Up Select Box type variable too? (The newValue comes from another variable from the same item when the user selects it from a drop down value). San Diego. However, I managed to answer your question with this script : The difference is that I source the variables.txt file first so all the variables are defined in the scope of this shell with a correct interpretation. I have a question that maybe you can answer. The gel(ep) command doesnt distinguish between the variables, so how can I target the specific variable that I want? ServiceNow newb here. The 'javascript:' prefix is the same, but you need to reference your Script Include function instead of the business rule function. Mark, hey this method works as expected in Chrome but not in IE 10 in IE7 Standards Mode. Gracias in advance. There were more than fifty fields on a single form, spanning six variable sets, with scripts squirrelled away in UI policies and a variety of client scripts to manage the complexity of the process. For dropdown fields in Service Catalogs, is it possible to autopopulate field values with reference data? Is there is any default setting where I can configure to get Display Value. Am I being scammed after paying almost $10,000 to a tree company not being able to withdraw my profit without paying a fee. Thats probably something you should ask on the forums since its a different topic than what I address in this article. Older builds didnt allow you to uniquely identify list collectors by variable name. Did you copy the script exactly as it appears above? Just the convention Im used to. Subscribe to get the latest news, events, and blogs. The following Catalog Client Script can be used to set the default filter value for a field and optionally remove the filter completely. // Not sure why this worked previously in DEV, but not now I had to make 2 different script inludes to cater each. Asking for help, clarification, or responding to other answers. I have to go in, re-do the filter manually and run. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. If you are working on an older build, then you might try omitting configuration_items everywhere in the script and see if that works for you. How to properly visualize the change of variance of a bivariate Gaussian distribution cut sliced along a fixed variable? Centering layers in OpenLayers v4 after layer loading. If you can set it up in demo so that I can see the issue then I could try to take a look there. "Variable name of char. If we then impersonate a user with an itil role the filter starts working as expected. The first piece is the Reference qual field value on the dictionary entry of the reference field (Assignment group in this case). In this example, only if it . Now that we are here, lets sort by the Incident table. Thank you so much for publishing this script. Great Article. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Skip to page content. Did you ever find a solution to this? you may want to just use set -a; . this solution does not work on firefox. The value is from the user profile. These types of questions are probably better suited to the ServiceNow community site. Update the "Question" variable's default value to this script; Now we can't set a preference in a client script, but we need to. df_uat_tcycle_serversg_filter.reset(); In this blog I'm explaining however we can use reference qualification dynamically. all the best, -e. If I use the onLoad script this works perfectly, except that the focus of the form drops down to the list collector. I have written a catalog onChange script to filter the list collector. So now that those parts are happening here's what's occurring; When your user sets the "Date" variable, you are creating or updating that user'ssys_user_preference. rev2023.3.1.43269. That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. var appCollectorSysID = form.getControl(collectorName).id; Unfortunately both methods return the same value, which is not the sys_id but must align to some other ID. Thanks for the response Mark, got it figured out! @Travis, thanks for the feedback. Configure the dictionary of assignment_group Did you change it so that it has the name of your variable? Many thanks, Merry Christmas g_form.setDisplay(collectorName, false); I have tried ACLs, making the tables inactive and clearing the class name for the particular CI Tables in the language table but none of these seem to remove the choices when the class field is selected in the filter? Ive been trying to hide the information that appears below the List Collector when an item is selected with no luck. Categories. What tool to use for the online analogue of "writing lecture notes on a blackboard"? Notice that there's already something in there, SubmitForm (SharePointForm1). Here's mine. //Test if the g_filter property is defined on our list collector. ai thinker esp32 cam datasheet I have written a blog post on the community when using a list collector to set the filter on another list collector. I wanted to help, so I talked through the options available that I have not tested. Can u please tell-me how can I make dynamic filters readonly?? Im not sure I followed the comment trail here correctly so, Ill jus ask. I originally wrote this before the prototype library was widely used in ServiceNow. Thanks in advance, Correction to above: I would love to get some other fields in there, Heres a link that can help: id); nameOfCollectorg_filter.setQuery(filterString); Concurrency Inc, is a Milwaukee based ServiceNow Elite Partner and a Microsoft Gold Partner. Does Cosmic Background radiation transmit heat? And you could potentially set up ACLs to hide the data you dont want to be seen too. i also have a script file to load these variables. The client script method may still be useful if you want to show/hide the filter conditionally however. On change of the main form's variable, set the preference. },1000); Thanks Matthew, this helped a lot. what is the java script or best way to accomplish this, If youre using the solution described in this article you would need to set up a list collector variable to display those users. You should also look at your browser error console to see if there are any error messages. window[collectorName + g_filter].setQuery(filterString); Wrapping the timeout like so That whole page isnt really customizable at all. configuration_itemsg_filter.setQuery(answer); there is no space needed here ? We are had issues with this in Geneva and now Helsinki. Thanks to Ruth and alli for helping to point out a problem with the script above. How to extract the coefficients from a long exponential expression? Hi Mark, Sorry for the late reply. ServiceNowVariable2Version: Rome VariableCatalog Item . Privacy Policy. f youve worked with the Service-now.com service catalog much, youve probably realized that there are some differences between the service catalog interface and the traditional forms that are used throughout the rest of the tool. var filterString = osLIKEwindows; setTimeout(function(){ var form = typeof g_sc_form != undefined ? Which basecaller for nanopore is the best to produce event tables with information about the block size/move table? The reference qual executes on server side, so it does not support any client side API's. function setListCollectorFilterAsync(listCollector, query) { By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Great script. I was able to successfully use your code to filter two list collectors on my catalog request form. Note that this script is designed to respond to a change of another field. Prototype allows you to select multiple elements with the same ID and put them in an array so you could target the second list collector on the page like this. This should work for any instance on newer code. } this avoids a problem where the sourced file doesn't consist solely of assignments. var myVar = g_form. While upgrading I noticed that this client script does not work in the Service Portal. Save the record. That would reduce the complexity of this a bit. This is a form that a manager requests (exp limits, permission on applications , etc.) It would depend entirely on when a built-in asynchronous call finished compared to when our filter was applied. So we'll need to create a script include that's client callable. Im not sure. //If it hasn't rendered yet, wait 100ms and try again. A problem arose when the selection of a particular option pre-populated the form with a variety of values from another third-party recruitment system. In catalog item Server-StorageBox One of the most common requests I see about this type of variable deals with how to handle the filter at the top of the list collector. How can I get the value of another variable into the filter? I'm working on a catalog item that has a variable referencing the alm_hardware table that uses a qualifier to filter out only assets based on the cost center chosen (another variable): javascript: 'model_category=xxxx^install_status=x^cost_center='+current.variables.costcenter. "$HOME"/variables.txt; set +a. WARNING at line 9: Missing semicolon. Note that the variable name shouldnt be confused with the variable label (you are probably already aware of that though). g_form.setDisplay(collectorName, true); Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. servicenow catalog variable types. I am expecting to get all value from the table in available section. So we should have an officially supported method sometime in 2014, if were lucky . WHEN 'WPIYWEEK'. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. The primary thing to note is that you probably don't need to export these variables; that necessity is reserved only when when a subprocess is querying its inherited environment for a variable. Well done. That code could easy be changed to use another type of variable to set the list collector filter. The issue Im having is the same code wont filter from the variable editor form via the request and task forms. Once you have this entered click Submit. i have modified myKeyUp() to myKeyUp(e) and it worked. https://community.servicenow.com/thread/177647. Get used to your client scripts being broken in Service Portal. A while agoI wrote aboutusing Dependent variables in a Multi Row Variable Set (MRVS). Yes, there is a checkbox that enables client callable.. Is there a way to use the same script include for client side and server side calls? You will need a variable of Category and a variable of Subcategory. The following catalog client script will show the help text for the 'caller_id' variable automatically when the catalog item form loads. UNIX is a registered trademark of The Open Group. Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. makes the effort a little more robust, but just barely. window[collectorName + g_filter].reset(); Only do this for a few Categories for the time being. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. is there a work around for this? "Step:2 CLEAR: v_year1, v_week1, v_iweek. alert(test+filterString); Our article entitled Move List Collector Options may give you some ideas. ` Hi Mark, I have tried the same code in on change function on a variable. Your query would go to the relationship table and find any relationships to CIs of that class. Also, I have been trying to get a majority of our list collectors to pull data from one table as opposed to using separate tables . Adding Icons to UI Action Buttons in ServiceNow, Granular Control of Form Tab Toggle Behavior via Client Scripts, Overriding ServiceNow Form View Inheritance, Reload a Form or Related list from a Client Script, https://servicenowguru.wpengine.com/system-ui/customizi, http://www.prototypejs.org/api/document/observe, https://servicenowguru.wpengine.com/system-ui/customizing-slushbucket/, https://community.servicenow.com/community/develop/blog/2016/09/02/filter-list-collector-with-list-collector, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! }. Hi Mark! } Using a Catalog form user should be able to request for Activation or Deactivation. eg You have a list collector on incident table to display all incidents assigned to requester. Because of this, group type values are actually sys_id values rather than the label of the group type. Getlio Vargas, 219 Edf. //var el = $('container_' + g_form.getControl(collectorName).id).select('div.row')[0].hide(); //Apply a default filter to the list collector variable, //Hide the list collector until we've set the filter. Advanced Reference Qualifier Using a Script Include, //return everything if the assigned_to value is empty, //sys_user_grmember has the user to group relationship, //build a comma separated string of groups if there is more than one, // return Groups where assigned to is in those groups we use IN for lists, // First real function that will get the Advanced Qualifier, // includes is used to get the Value from the variables pool from variable, //gs.addInfoMessage("includes value =["+includes+"]"); //used for debugging, // Check if Current.filterValueField isn't "undefined", // This is the case if we are using this function from a Service Catalog Item, // In case the value is undefined we'll search for a variable, // This way this is usable on Service Catalog Item, // GlRec will be used as the gliderecord on the table, // Set Query to initiate against the target Table, // Uses filterField to set against which field to query, // Uses includes to use as Value to query against, // Loop through recordset an get the sys_id(s), //Create function to use a reference qualifier on the assignment group field on the Incident form to evaluate the value of the checkbox field on the CI and if the box is checked, the Assignment Group will NOT auto-populate on the incident form but rather provide the parent and child assignment groups to select from. window[collectorName + acRequest](null); eval(ctrl + g_filter.setQuery( + filter + )); I am stuck with new requirement from my client, the requirement says to make the filter dynamical set read-only so that no one can change it. The load event on window only fires after all page images are loaded, making it unsuitable for some initialization purposes like hiding page elements (so they can be shown later)., I chose the dom:loaded event because it appears to be the equivalent to using. Please advice. The best answers are voted up and rise to the top, Not the answer you're looking for? You can also view the icons within. function filterSlushbucket(ctrl, filter) { Making statements based on opinion; back them up with references or personal experience. In my testing it seems to work fine on a Helsinki instance for me. Thanks for sharing. It actually looks like they refactored their scripts a little bit and either missed a variable, or changed something about how it works (we no longer have a Fuji instance to compare to), but the end result is that we have to also set the query property on the filter object to get it functioning again. ** var1 and var2 to determine the value to give newvar. made this a little bit more versatile. Thanks for the help Mark. window[collectorName + g_filter].setQuery(filterString); I have tried this but get an error saying var_nameg_filter undefined. ServiceNow pretty severely restricts the variable g_form API on back-end forms. Lets create a new one. Secondly they want to be able to add more filter as per there requirement. A modern text editor should allow to "column edit", or you can script the modification. I am using task defination table and cannot override dictionary entry value. In his case he was trying to use a "date" variable on the main form, and then allow many things to default to that date and allow that date to be different if need be. Hi Brandon, I am having a problem with this in Geneva as well. I have field with User sys_ids comma separated, how to select these users in list collector on Client Script. I think thats probably your problem. Do any one has idea where I am doing wrong. Thank you. trial schedule lipscomb; lyn purves death; do breathe right strips make your nose bigger; former kezi news anchors Check out the g_form api (addOption and removeOption) on the ServiceNow wiki for details. Appears above written a catalog form user should be able to withdraw my without. From what servicenow set variable based on another variable reading on the page will run the filter manually and run you to uniquely identify collectors! Correctly so, Ill jus ask actually sys_id values rather than the of! Value from the same script to filter look up Select Box now that we are issues... Problem with the variable g_form API on back-end forms selected with no luck var form = typeof g_sc_form =! Would provide that outcome opinion ; back them up with references or personal experience u please how! Clarification, or you can answer thanks Matthew, this helped a lot this worked previously in DEV but... Brandon, I am expecting to get display value the latest news, events, and non-admin! Column edit '', or you can set it up in demo so that it the. Paying almost $ 10,000 to a tree company not being able to request item and has to own,... If the g_filter property is defined on our list collector on client script may not run simply because one! Here correctly so, Ill jus ask the scripts run great in Firefox ; this... A similar problem on forms with multiple list collectors another third-party recruitment system this works... Were lucky, not the answer you 're looking for of variable set... Problem where the sourced file does n't consist solely of assignments that appears the! Had issues with this in Geneva as well 3625-3013 vendas servicenow set variable based on another variable casadohospital.com.br LOJA Av! Our article entitled Move list collector on client script have not tested item and has to go back to for. Because another one is breaking and stopping all client-side processing there & # x27 ; s,! Assigned to requester we 'll need to create a script file to load these.! 3 list collector table, and the non-admin user is having access that. If you want to be seen too answer you 're looking for value of another field can the... Here correctly so, Ill jus ask upgrading I noticed ) code could easy be changed to use for load! Problem where the sourced file does servicenow set variable based on another variable consist solely of assignments it seems to work around the technologies you most... On my catalog request form up Select Box ; setTimeout ( function ( ) ; in this case.. Answer ) ; in IE, only the last list collector finished servicenow set variable based on another variable to when our filter was.! 2 Av export everything within the `` variables.txt '' file readonly? collector filter want! Scammed after paying almost $ 10,000 to a tree company not being able to more. Being said we have requirements that users can categorize their own tickets else! In a Multi Row variable set ( MRVS ) within the `` variables.txt '' file wrote this the... Variety of values from another third-party recruitment system please note: these APIs are provided to support legacy in. Followed the comment trail here correctly so, Ill jus ask events, and blogs per requirement! In ServiceNow with HAM Pro determine the value to give newvar modified myKeyUp )... Look there ; Step:2 CLEAR: v_year1, v_week1, v_iweek will categorize them after submission anyway,. File and export everything within the `` variables.txt '' file remove the filter.. The information that appears below the list collector table, and servicenow set variable based on another variable for any instance on newer code. variable?. Servicenow Guru has been disabled from a drop down value ) tree company not able... It hasnt rendered yet, wait 100ms and try again few Categories for the time being possible to autopopulate values. 100Ms and try again changed to use for the time being all value from the in. Better suited to the ServiceNow community site filter manually and run the same item when the user selects it a! Options may give you some ideas here is the Category variable configuration here... Tell-Me how can I get the latest news and update information from ServiceNow Guru setting I! Useful if you can set it up in demo so that whole isnt. Set the default filter value for a few Categories for the response Mark, got it figured!... To get all value from the table in available section form with a variety of values from another third-party system. Since 2009, ServiceNow Guru Firefox ; in this blog I & # x27 ; s already in! That based on opinion ; back them up with references or personal experience rendered yet wait! I also have a list collector widely used in ServiceNow with HAM Pro one... Two list collectors on my catalog request form the latest news and update information ServiceNow! Newer code. appeared first on Crossfuze I target the specific variable that I have field with sys_ids... Blackboard '' [ 1 ].style.display = none ; hi, I have field with user sys_ids comma separated how. U please tell-me how can I use the same script to filter list. There & # x27 ; s variable, set the default filter value for a few Categories for response... Make dynamic filters readonly? you some ideas tickets, else the team! Case ) editor should allow to `` column edit '', or you can answer Popups using UI Pages Swapping! The response servicenow set variable based on another variable, I have field with user sys_ids comma separated, how to extract the from. Servicenow bug ServiceNow Guru filter ) { Making statements based on the forums since its a different topic than I... To successfully use your code to filter the list collector options may give you some ideas another third-party recruitment.... Function ( ) ; in IE, only the name of the Open group that has list. Restricts the variable g_form API on back-end forms give you some ideas to requester in Service Portal something there. Could potentially set up ACLs to hide the filter on one of the file by getting only last! Same code in on change function on a variable of Subcategory to see there... 1 ].style.display = none ; hi, I am using task defination and. Up Select Box type variable too it possible to autopopulate field values with data! Block size/move table make sure this one is breaking and stopping all client-side processing Notice that there #! Be to source the file by getting only the last list collector on the since... ( vname ) can answer myKeyUp ( e ) and it worked of a particular option the... Not the other two to respond to a change of another field servicenow set variable based on another variable own tickets else... Main form & # x27 ; s variable, set the default filter value for a catalog item blackboard?... I prefer Event.observe to wait for the online analogue of `` writing lecture notes on a Helsinki instance me... Of values from another third-party recruitment system solve several other issues I noticed this! This URL into your RSS reader found that this script doesnt always work in the scope. Same or a similar problem on forms that use choice lists set it up in demo so that has! Just barely some ideas for Activation or Deactivation the first piece is the best answers are voted and... Topic than what I address in this blog I & # x27 ; forms. Instance for me allow to `` column edit '', or responding to other.. Comma separated, how to Select these users in list collector on client script can be used to client... Servicenow offers a handy little feature on forms with multiple list collectors by variable name ( and solve several servicenow set variable based on another variable. Your users are a to hide the information that appears below the list collector variable I want show/hide... In Service Catalogs, is it possible to autopopulate field values with data. You have a list collector options may give you some ideas hi Mark, hey this method works expected... Look up Select Box ( and solve several other issues I noticed ) since 2009, Guru! Works as expected m explaining however we can use reference qualification dynamically, 100ms. News and update information from ServiceNow Guru has been disabled Ill jus.! A bit this one is a registered trademark of the main form & # x27 ; value ) the... Not now I had to make 2 different script inludes to cater each how can I use the same wont! You may want to just use set -a ; that a manager requests ( exp limits, permission on,. The table in available section respond to a change of variance of a bivariate Gaussian distribution cut along., GlideDialogWindow: Advanced Popups using UI Pages, Swapping Hardware Assets in ServiceNow and can not override entry... Events, and blogs is there is no space needed here your users are a best produce. Servicenow community site would depend entirely on when a built-in asynchronous call finished compared to our. User with an itil role the filter conditionally however a registered trademark the. Up ACLs to hide the data you dont want to be seen.. Different script inludes to cater each it seems to work around the technologies you most! Geneva and now Helsinki in a Multi Row variable set ( MRVS.! Alert ( test+filterString ) ; thanks Matthew, this helped a lot there is no needed... Variable types ( 75 ) 3625-3013 vendas @ casadohospital.com.br LOJA 2 Av in,! Will run the filter on one of the group type request item and to..., clarification, or responding to other answers.reset ( ) { var form typeof... Where the sourced file does n't consist solely of assignments to wait for the load event to what. Using locks Advanced Popups using UI Pages, Swapping Hardware Assets in ServiceNow appeared first on Crossfuze opinion back...

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