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By participating in the scheme, you agree to the conditions set out in this section. Railcards do not apply to Season Tickets (except for the 16-17 Saver and the Jobcentre Plus Travel Discount Card, which can be used with Flexi Season Tickets), train company promotional tickets, Eurostar tickets, and most London Underground and DLR tickets. We're. Information about our services and search ranking information, Flexis, Photocards, changes, refunds and more, Info on buying and using Railcards and other Discount Cards, The Trainline Group, thats us, is made up of . Calls from outside the UK may cost more. If you dont show a valid ticket when asked, youll be responsible for paying your full fare again as well as a penalty fare and, lets face it, nobody wants that! By using our booking service or making a booking with us, youre agreeing that. Call us between 08:00 and 12:00 on Saturday. Discovery in arbitration is also limited in accord with AAA rules. The group must travel with you throughout the journey. 5. The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. Under "Contact info," select Email Google Account email . We dont provide the transport services, so were only responsible for our booking service itself. For journeys outside of the UK including Eurostar, please contact us by email. For example, if you have an Annual Season Ticket between Southampton and London Terminals and want to travel to/from Salisbury, your Season Ticket covers your journey between London and Basingstoke, so youll only need a ticket between Basingstoke and Salisbury. Youre also agreeing that the card you pay with is yours (i.e. STEP 1: Log-in to your Online Account. The Network Railcard discount applies to Standard class only. Please have a look at our FAQ page for more information. If you were charged a penalty fare because you were unable to present your Railcard, say if youd forgotten or lost it, please contact the relevant operator for a refund. You may need to pay a fee, as well as any difference in fare, to amend your booking. Holding (s) in Company. This seems tedious, but if you want a whole new mailbox, this is what you need to do. Calls from outside the UK may cost more), Monday - Friday, from 8am until 6pm. jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. We charge a 10 fee to refund all Season Tickets. Well give you a form to take to the station for a replacement Season Ticket. The Refer-a-Friend Scheme detailed in section 9.1 is not available in France. Click on My Account and login 2. Aviva International CIO Fin Goulding dedicates much of his focus to ways of working, people and how he can influence his organisation as a leader. In place of Section 3.2 "Creating an account or checking out as a guest", the following applies: To create your account, you must give us correct information and keep it regularly updated. If you have any comments about a specific rail journey please contact the train company that provides the service. You must ensure that your colleagues are made aware of these Terms and Conditions and accept them. Cancelling/refunding your ticket for UK rail products. Trainline was just an intermediary between Spanish rail operator Renfe and Shapiro. PLEASE READ THIS AGREEMENT CAREFULLY. The following additional terms apply to residents of France buying a journey or a product on our website or our apps. Other common thetrainline.com email patterns are [first] [last] (ex. Click here to view the minimum fare. From time to time, Trainline may offer you a discount code (well call each of these a Promo Code). The Agreement. Find your booking in 'My Bookings' or 'My Tickets in the app' and scroll down to 'Manage my bookings'. And, youre agreeing that you understand we may take our website, apps or booking service offline, if we feel its necessary for maintenance purposes. In all, thetrainline.com uses 2 work email formats. Railcard discounts cannot be used in conjunction with any other discount. Answer. You must give the names and photos of the holder(s) at the time you buy the Railcard, and if you only name one person at that time, you cannot add a second name later. Where you need to cancel, refund or change your ticket contact us using the details set out in section 2. Our financial guarantee Atradius Crdit Insurance NV can be found at 44 avenue Georges Pompidou, 92300 Levallois Perret CEDEX, Our civil liability insurance MMA IARD can be found at 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans. For more information, please see our Privacy Policy. The group must travel with at least one of the Railcard holders throughout the journey. In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. Youll have to pay for any costs involved with accessing our booking service (for example, internet access fees and mobile data costs). For policies purchased from 23 November 2020 Trainline.com Limited is an appointed representative of Insurance Administration Services Limited, which is regulated and authorised by the Financial Conduct Authority with firm reference number 307309. The 16-25 Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. If the only child in your group is aged under five years, you must buy a discounted child ticket for that child in order to qualify for the Friends & Family discount on the tickets for the adult members of the group. Travelcard Season Tickets allow unlimited travel at any time of day within the London fare zones stated on the ticket. About Us; Staff; Camps; Scuba. Call center hours 24 hours, 7 days. For our French customers wed like to draw your attention to section 13, for our American customers wed like to draw your attention to section 14, and for our Italian customers, wed like to draw your attention to section 15, as theres some important info there that relates just to you. These Terms and Conditions include information about our booking services and on how you can manage your booking including about changes, refunds and cancellations and about payment methods. Open Outlook and select File from the top menu bar. Tickets are non-transferable, unless we or the operators terms and conditions state clearly that they are. We act as an official agent on behalf of the operators. minecraft bedrock pixelmon server ip and port; pilar jenny queen nose; november horoscope 2022 libra; robert ito spouse; reno air race crash photos graphic We like to stay relevant, so these Terms and Conditions may change sometime in the future. Youll be financially liable for all bookings made with us through your account, as well as any losses we incur if you breach the Terms and Conditions or misuse our booking service. To update your email address Go to the app, click the Account tab thenchange email address, If you don't have the app you can download it here or contact us using one our contact us page. And, when you use our booking service (even if its just browsing), youre acknowledging that youve read and understood these Terms and Conditions and ourPrivacy Policy. Depending on your old email provider, you may have to enter your email. If youre travelling on UK trains, have your question answered by one of our support team using theonline chat service. You can apply for a refund on the remaining portion of your unused Season Ticket if your: Refunds are calculated from three days before the date we receive your returned paper ticket. Expand that section and select 'Change date/time' or 'Refund tickets'. Open the PDF attachment and show the ticket on your mobile device. Call us on 002 3055 1995 to get help with existing bookings. You must provide your names and photos at the time of purchase. Unit A2 and B, Mease Mill, Westminster Trading Estate, Measham. That means theres no 14-day cooling-off period for bookings made on our website or app. Step 3 Under Contact info, click EMAIL. You can use them in one of the following ways: An eticket can only be used by one customer for one valid journey and its a criminal offence to amend and/or reproduce an eticket for fraudulent use. Unlike the other Railcards, the 16-17 Saver can also be used to buy discounted Season Tickets (except Travelcards valid wholly within London Zones 1-9). Note - this isn't guaranteed to work for every user. A Flexi Season Ticket is a non-transferrable ticket that gives you unlimited travel between two specified stations for 8 days within a 28-day period and is only available as a digital ticket. On the Facebook Settings page click on the General tab in the left pane. Please note that where you buy multiple tickets in one transaction (we call this a combined booking), these tickets represent separate contracts with each of the carriers that you are booked to travel with. By accepting these Terms and Conditions, youre agreeing that theres no partnership, employment or agency relationship between us. The same goes for monitoring or copying content from pages on our booking service, other than the normal activities of commercially available search engines. Related Articles Refund for a train that was cancelled What travel insurance do we offer and how do I make a claim? [last] (ex. Youre also telling us that neither you nor the person youre buying tickets for are listed on any sanctions-related list of designated or blocked persons imposed, administered or enforced from time to time by the EU and implemented by its Member States, the United Nations Security Council, His Majestys Treasury of the United Kingdom, the US government, including those administered by the US Treasury, Office of Foreign Assets Control, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our booking service. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SITE OR THE CONTENTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. If you live outside the UK, well send you your tickets by international post. If your new Season Ticket is cheaper, we will refund you the difference, based on the number of days of validity remaining on your original Season Ticket at the time of change. Your journey may not meet the operators criteria for compensation. Ticket refunds and changes 12 articles Train times, delays and disruptions 9 articles Onboard, seating and at the station 12 articles 0800 022 3720. You can use your Season Ticket in conjunction with another ticket. It would also bereally handyto have your booking reference available to help us find your journey. If you already have your original tickets, youll need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. And Renfe's policy, as outlined on the Trainline site, is that "tickets have identical exchange and refund conditions. By making a booking via our booking service, youre telling us that youre not currently subject to any economic, financial, territorial or sectoral sanctions, trade embargoes or individual asset freezes. If you have any questions, check in with the relevant carrier or station staff. The maximum group size is four adults (aged 16 years and over) including you, and four children aged between 5 and 15 years. Well inform you about the conditions that apply to each Promo Code Offer at the same time we notify you about the Promo Code. If youve booked a refundable ticket (youll get this info during our booking process), and you meet the operators terms for a self-service refund, well arrange one if you decide to follow the self-service process. Agency relationship between us bereally handyto have your booking at any time of day the... Zones stated on the Facebook Settings page click on the General tab in the left pane all. 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