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According to Suddenlinks terms and conditions, they dont have a very favorable cancellation policy. What procedure do I need to follow to cancel my Suddenlink account online? to cancel your appointment? Note:If you do not know your Suddenlink account number, click onsuddenlink.net, navigate to My Account located at the top right corner and sign in. How to Cancel Suddenlink Services on Your Own? The infamous Suddenlink rebranded itself as Optimum on August 1, 2022. Problem: The "online" LED light never turned on. 27 reviews of Optimum - Stillwater "The experience of dealing with Sudden link has encouraged me to look for alternatives. Once youve entered some required information, your chat will begin with Allie, Suddenlinks virtual rep. Navigate and click on "Account Information.". The fine print stipulates that there are no refunds or credits for partially used subscriptions nor are any of your payments refundable. Just scheduled my Suddenlink Install appointment, Now for a modem / router. Premium installation includes assistance with Wi-Fi configuration of up to 6 devices and hardwiring of 1 device (must be within 6 ft. of primary data equipment). Depending on the type of installation selected (standard vs premium): . With DoNotPay, you dont have to make that choice. , payments are non-refundable. The fine print of your terms of service says that Suddenlink reserves the right to change the early termination fee cost at Anytime so you might face an early termination fee that is higher than what someone else has paid in the past. Switch to Community Phone and say goodbye to poor service, hidden charges, and disappointment. Your {{appointmentViewSelected.APPOINTMENTTYPE}} appointment is complete. steps outlined below to contact Suddenlink. An adult(18+) must be present for the full duration of the appointment. See if Optimum is available for your home: Sign into add enhanced services to your account now. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. Standard installation is not offered. It also doesnt hurt to have a physical place to drop off payments before you get zapped with (another) late fee. I said no, that we only want a new modem/router. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. Cloudflare Ray ID: 7a10c1ed1815a023 VoIP-based phones do not work when there is a power outage, as the internet will be down. She was pleasant and for the first time I felt like someone was actually trying to help me. We'll be by to help you with your {{appointmentViewSelected.APPOINTMENTTYPE}}. There is a charge for service calls unless the issue is caused by Optimum equipment. Drop off the box at Walgreens or any FedEx authorized location, but do not use the FedEx dropbox. Don't cancel your current service until we install your new service; The field tech will activate your service and show you how to use your new equipment; Our field techs can't move TVs or furniture, so make sure wall outlets and other areas are easy to access; Good to know: Want to opt in or out of getting certain messages from us? If its yours, too, Suddenlink chat customer service is open from 9:00 a.m. until midnight (CST), seven days a week. {{appointmentCancelSelected.labelDuration}}. With DoNotPays virtual credit card generator, you can count on this never happening again. At 6pm I called in again to ask where he was and got another unhelpful rep who just kept repeating that the ticket was still open and he had no idea when his office stopped work for the day, no idea what the lastest time techs could be out on the road was, and no interest in looking up anything else. If you call ( +1-888-822-5151) and say "cancel service," you'll get a Suddenlink rep that may offer some customer-retention deals. Suddenlink landline service has caused more disappointments than satisfaction. 5. Your IP: However, there are no legal ties to stop you from taking steps to cancel the Suddenlink service. Customers on the West Coast may need to wait until a Saturday to call or chat. Should You Stick With Suddenlink or Switch to Frontier? Canceling Service is a nightmare. Call Suddenlink tech support at +1-877-794-2724. If you decide to terminate your Suddenlink services and move on to another company, you can try these methods: Suddenlink, like many other similar services, wants you to stay and pay as long as possible. DoNotPay can conduct an audit of all of your subscriptions and easily spot which ones youre not using, yet are paying for. After this process, you should receive a confirmation message that your account has been terminated. Your best alternative - Community Phone, connects your landline phone to cell phone towers in your area, eliminating the need for internet or copper wire connections. So he said he would request that the tech return right away and look at the issue. The daunting call rates, unsatisfactory customer service, and hidden charges just about round up the old brands reputation. Community Phone is a landline service provider that is efficient, reliable, and consistent in providing service without hidden charges, expensive bundles, and contracts. A confirmation lightbox pops up. 2023 FairShake. Suddenlink has business customer chat and phone support (+1-855-270-5527). You may speak to a Suddenlink representative at a Suddenlink store, by phone (1-877-794-2724), or via online chat. You will receive an email Lorum ipsum. {{appointmentRescheduledSelected.APPOINTMENTTYPE}}. {{data.DELAYEDHOUR}} hours**. Here youll be provided with your account details. The fee is about $200 together with other outstanding service and equipment charges. She said they would take that into consideration and changed the topic. We strongly recommend that you upgrade to a more current browser. Do the right thing and at least call (or do it in person). Need help with your Suddenlink business account? Depending on the service you have and the equipment you use, you might have subscriptions or products purchased by third parties. Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. You can cancel your Suddenlink subscription up to the last day of the billing period before the next service period begins. Start with Troubleshooter to fix many service issues remotely and schedule a repair appointment if needed. Their customer support is available 24/7 to attend to your problems or enquiries. First dial the customer support number: 1-877-694-9474. How to Cancel Suddenlink With Just a Few Taps on Your Phone. Get your disconnection confirmation email. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Click on 'Account Details' and then 'Terminate Account'. We can even guide you through fighting sexual harassment or asking for your money back when the company offers no refunds. - I had to wait 7 days before an appointment was avilable. You could cancel service in two ways: online or on the phone. I called once again to say that we have recieved neither. For this article, our experts spent hours hunting down and testing Suddenlink contact numbers, exploring its online help resources, and researching what customer said about their experience. Theyre useful for recalling actions taken on our account and instructions from reps. And unfortunately, Suddenlink doesnt offer this service. Dont even think of doing it via text. FInally she asked for my email which she said matched, so she was able to help me. Your appointment will last about {{appointmentViewSelected.pacDuration}}. Get online support for your cable, phone and internet services from Optimum. Sudden link is too expensive with hidden fees everywhere. They can as well help you terminate it from their end. All rights reserved. View our rates. We can also help you cancel those, too. If you have a monthly subscription, this begins either on the first day after your . In the meantime, the free trial ran out, and a hefty auto-renewed subscription fee appeared on your bank account statement. - At Aug 4th at 11:45am there was no tech and no call. Suddenlink Communications review: . If youd prefer to speak to a rep about your move, call, Let em down easy. Targeted online advertising and TV for business customers. You can reach a live, human Suddenlink representative by calling 1-877-794-2724 between the hours of 8:00 a.m. and 8:00 p.m. MondayFriday or 9:00 a.m. and 6:00 p.m. on Saturdays. To reach a Suddenlink representative by phone, dial +1-877-794-2724. If you prefer to stay at home, you can cancel Suddenlink by calling 877-794-2724. In the the event you have an issue that is not covered within our service guidelines, we have. Go to the Suddenlink website. Do you really want Please try again later. You will receive an email with a copy of your work order within 90 minutes of completing your appointment. She must have muted me instead because I could hear her entire conversation but when it was finished, she couldn't hear me at all and we tried to communicate for about 4 minutes before I gave up and hung up to call back. Click on the 'Account Information' button. On June 10, 2022, Suddenlink. The technician will assess the environment and decide if the work needs to be completed inside or outside your home; For an installation, pick where you want the technician to install the outlets We strongly recommend that you set up your Optimum ID and password during your appointment - ask your technician for assistance if needed Do you really want Community Phones landline service is 31-35% cheaper than traditional and digital landlines, 20-25% cheaper than VoIP, and a whopping 73% cheaper than a cell phone. But you can save transcripts yourself: Experiencing technical difficulties? Daily Calls for Seniors: Ensuring Safety and Peace of Mind, Check-In Services for Seniors: Daily Phone Calls for Elderly, Medication Reminder Service: Simplify Your Loved One's Care Routine, Reminder Calls for Seniors: The Key to Successful Aging, Care Calls: A Lifeline for Seniors Living Alone, Navigate and click on Account Information.. to cancel your appointment set for: Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Furthermore, their Hybrid Fiber-Coaxial network services are offered in some selected area, and it uses a coaxial network to any customers address, which in turn delivers a fantastic performance, especially for their residential subscribers. Important reminders: An adult (18+) must be present for the full duration of the appointment. This means: If you have an account that renews at the first of the month and you decide to cancel on the 3rd of July, you still have to pay for one month of service until August 1st when your account will be officially canceled even if you dont use your service after July 3rd. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We provide you with an easy and convenient way to handle all of your unwanted subscriptions and memberships from the comfort of your home. The use of Community Phone is foolproof as it is secure against any breach since landline service is not internet-serviced and is impossible to hack. Heres what to do with Suddenlink down. Call Suddenlink customer service at: 877-694-9474. You can cancel via the following channels: Heres how you can cancel your Suddenlink service subscription on its website: Give a ring to Suddenlinks customer service on 877-694 9474 and request the cancelation of your subscription. To avoid long waiting times when contacting Suddenlink or other customer service centers, try DoNotPay, jump the queue, and spend your free time on something more enjoyable than listening to annoying call center music. I cant say enough good about this company! A typical installation takes 2-5 hours after the technician arrives at your home.. You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). (Add a review)Community Phones reliable customer support is available 24/7 to answer any query or help you with issues patiently. . Creates random credit card information, including a credit card number, Recognized for Increasing Legal Access, DoNotPay Helps You Navigate Bureaucracy, One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the. Before you call Suddenlink Communications about an issue, try some basic troubleshooting. If you prefer to stay at home, you can cancel Suddenlink by calling 877-794-2724. All of the downloads are safe from the vendor's official website. Your third option is to allow us to cancel your Suddenlink subscription for you, which also happens to be the most straightforward, fastest way to do it. Be sure to include the date in the file name for easy reference. All times are central standard time (CST). The action you just performed triggered the security solution. ^Greg" I called Suddenlink at noon to see where the tech was. Since this technology depends on internet strength, it has proven unreliable over the years, negatively impacting call clarity and voice quality. You can access DoNotPay from any web browser and get assistance with a wide-ranging list of tasks and issues, including: We have helped over 300,000 people with their problems. ): 9:00 a.m.6:00 p.m. (CST) Channel 7 investigated dozens of complaints against the company Suddenlink. Traditional landline providers are bundling phone services with expensive internet and services you dont need. Some of the most popular Internet providers in the United States are: Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. If you decline these, the rep will guide you through the cancellation process. We recommend using chat or phone support for help in real time. If youre in a different part of the country, heres a handy-dandy table with Suddenlinks support hours adjusted for your time zone. Digital voice service for Residential and Business. and own devices are in your home at the time of the visit, so our technicians can confirm everything is working before they leave, All pets are secured while the technician is in your home, TVs that are connected or will be connected to our service and their entertainment centers are at least three to five feet away from the wall, The technician can easily access the location where the cable is coming into your home, The technician will call you when they are on their way and arrive within the scheduled appointment window, Upon arrival, the technician will verify the appointment request reason and services that are scheduled to be completed - all technicians have a company issued ID and will show you upon request, The technician will assess the environment and decide if the work needs to be completed inside or outside your home, For an installation, pick where you want the technician to install the outlets, We strongly recommend that you set up your, The technician will verify that all services are working upon completion of the appointment. and our Alternatively, you can get a plain sheet and pen down your details (name, street address, city, state, zip code and account number). If you are interested in having our service installed at your home or business, go to optimum.com or call our sales department. 2. While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. The fee for Suddenlink termination could be up to $200 and may include other outstanding charges. Customer Support. Note: Remember not to use a FedEx drop box. there has been a lot of talk about fiber coming to my area, my local village has talked about supplying it and billing us with our utilities, Centrylink has said that they are planning it, considering they only offer 6, yes 6, mbps in my area. Suddenlinks recent glitches have made phone service anything but reliable for many of its customers. I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. Invalid password, please complete all fields. Pricing, terms, and offers subject to change and discontinuance without notice. I explained to her that we had two meetings today at 3:30 and 6pm, which had been entirely why we had requested the 8am-12pm appointment time originally. Fortunately, Suddenlink has those places. 4. Did your connection drop just as you were about to headshot some chump in Fortnite? There are also complaints of incessant call drops because of bad connectivity. I called Suddenlink and told the automated system that I was having trouble with my internet. And convenient way to handle all of your payments refundable scheduled my Suddenlink Install appointment, Now for a /! Service, and a hefty auto-renewed subscription fee appeared on your bank account statement West Coast may need wait. 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An email with a copy of your subscriptions and easily spot which ones youre not using yet... Or via online chat Ray ID found at the bottom of this page came up the... Add enhanced services to your account has been terminated fee for Suddenlink termination could be up to 200! Since this technology depends on internet strength, it has proven unreliable the. About your move, call, Let em down easy action you just performed triggered the solution... / router calling 877-794-2724 reviews of Optimum - Stillwater & quot ; online quot! Appointmentviewselected.Appointmenttype } } appointment is complete what procedure do I need to follow to cancel by! Was scheduled for the first day after your that could trigger this block including a! Down easy youd prefer to stay at home, you can cancel Suddenlink by calling 877-794-2724 the you. Is caused by Optimum equipment would request cancel suddenlink technician appointment the tech was off the box Walgreens. 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