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what equipment do i need to return to comcast

What do I need to turn-in to COMCAST when terminating service contract? I still have to box it shipped in and return label so I can drop it off at the UPS, the Comcast store is too far. We can help you get Comcast's attention and get better help faster. Xfinity For full functionality of this site it is necessary to enable JavaScript. What am I supposed to do? That's awesome. Find a Comcast Service Center or Xfinity Store location near you - we'd love to see you. Until now, subscribers returned equipment using pre-paid shipping labels supplied by Comcast or by taking the equipment to one of 500 Xfinity stores. (e.g. Anyway, take your U-verse account number and all your equipment to the UPS Store and they will tell you what they can take back. Comcast has a deal with UPS that customers can return equipment even if there’s a service center in their city at no cost. In order to preemptively avoid Comcast's notorious "Unreturned Equipment" fees, I recorded myself properly giving Comcast ALL of their equipment when I closed my account. Have Comcast equipment that needs to be returned Need shipping label to return equipment I got a call I need to return comcast equipment. * advice Before you can install and re-activate your services at your new address, you'll need to gather and bring all Xfinity equipment, accessories, cables and power cords that connect your Xfinity TV, Xfinity Internet and Xfinity Voice services. Seriously it couldn’t be simpler…and it’s free. Turn on suggestions. Need to drop security system and return equipment. how for. * or just to vent about how shitty and monopolistic Comcast is! In addition to the over 500 Xfinity Stores, customers can choose from more than 4,400 conveniently located The UPS Stores nationwide. Our mod team will provide official support during the hours below when issues require our attention (like billing requests, troubleshooting advanced technical issues, etc). After these times, it may take longer to get an official response. Step 2: Contact Comcast customer service. As per company timelines, you need to ship the equipment back to them within 21 days of cancellation. Well honey, I work for an attorney’s office and I will gladly battle your a$$. ** Use of this site constitutes acceptance of our User Agreement and Privacy Policy. Rule 1: Do not post confidential information, Rule 3: No duplicate content or thread hijacking, Rule 4: No “I’m having an outage” posts. 1.2 tb is not enough for downloading games, Recently signed up for 1000 mbps but get 500 mbps. I tried to call the hotline that a chat agent gave me (18009947365) but the number is no longer valid. the whole lot.. i kept the hdmi cable when i gave back the equipment, New customer here, ordered self install kit about a month ago. [–]cool_guy19 1 point2 points3 points 1 year ago (0 children), Unit and Power supply is all you need. From my experience, CAE's will advise strongly to return it to a local service center. Huge mess and a nightmare to get it sorted out. If we include a prepaid label in your new equipment's box. So, if you do send it back be sure to get proof of mailing. Why that page doesn't list the return items, I have no idea. Comcast’s Xfinity customers can now bring their equipment directly to the nearest The UPS Store location, where it will be processed, packed and shipped back to Comcast, free of charge. © 2020 reddit inc. All rights reserved. Returning to the Service Center is easiest. In 2019, Comcast had 28.63 million high-speed internet users.If you are a Comcast (Xfinity) user and have any reasons to request a refund from the company, read on to see how to do it! All spectrum equipment is the property of the company and has to be returned. and join one of thousands of communities. Some features may not work correctly in "Old" Reddit, although basic navigation should still function. Comcast doesn’t need to know any more than that. Comcast, the parent organization of Xfinity, is one of the biggest telecommunication companies in America. Seriously it couldn’t be simpler…and it’s free. There are lots of ways to reach them if you need help. What am I supposed to do? Apparently, after turning in all equipment and paying final bill, Comcast, after 2 years and 6 months, claims I owe them $39. You won't be able to comment. [–]xole 0 points1 point2 points 1 year ago (0 children). You might be better off driving in. I lived in East Brunswick, N.J., for 18 years and Comcast was my cable provider for most of that time. 3 comments. Learn about replacing your equipment now to get the most out of your Xfinity service. I am canceling service and have a loaned cable box and Xfinity gateway that I am going to return. Press question mark to learn the rest of the keyboard shortcuts. Subscribers face steep fines if they don't return equipment - which they rent from Comcast - when they cancel, change, or upgrade service. For exchanges, please visit a store or call us at xfinity. You can take it into an Xfinity store, or even a UPS store and they’ll ship it for free. Drop off your equipment at any Comcast Service Center or Xfinity Store. Created and moderated by both customers like you and verified employees, our community is your official source on Reddit for help with Xfinity products and services. There are plenty of ways to return your Comcast equipment. I really do not want to drive 30 minutes to a center to return this modem. This post is locked. Press J to jump to the feed. I need to return some equipment to Comcast, and was instructed by customer service to look on the web site for the correct address. I asked my sister to drop off my cable equipment to the local Comcast office in East Brunswick. Come on, bring it ON! I tried to use the equipment return page but it keeps telling me to enter my account number exactly as it is shown on my bill (which I did multiple times and even just copied and pasted it once) but the page is not working. When I return my equipment back, do I need to return all of the cables (power & ethernet) aswell, or do I just need to send the Set top box, modem and router boxes back? I used it last month. Comcast. I had something that I returned using the box they provided, their labeling, etc. Also I would keep the receipt for a year just in case. It's Comcraptic! If you didn’t see the news today, we’re working with The UPS Store to make it easier than ever for our customers to return their equipment. You can call to request a pre-posted UPS box but it does typically take ~30 days from the time you send it off until it gets updated in your account and there's no receipt to confirm your transaction. Use the materials that came in the new equipment's box to pack up your equipment. * technical support Support. power cord, ethernet cable, cable coax, etc.) Can I change my plan to 600 mbps? Get an ad-free experience with special benefits, and directly support Reddit. and later they claimed I still had it. Returned customer equipment is handled one of two ways, assuming it's returned in halfway decent condition. use the following search parameters to narrow your results: Created and moderated by customers like you and verified employees, our community is your official source on Reddit for help with Xfinity services. It was absolutely painless. [–]xole 0 points1 point2 points 1 year ago (2 children). Therefore, you will return the modems or DVRs. We returned all equipment to Comcast unless the employee that opened my box took it, which I don’t doubt he/she sold it. Do I also need to return any associated cables that came with it? If you need help identifying your Comcast equipment, view your equipment information in My Account. Personally, a hour's round trip drive is worth knowing that it was returned and off the account, but it's up to you. That way you can get a receipt showing that you returned the equipment. I tried to use the equipment return page but it keeps telling me to enter my account number exactly as it is shown on my bill (which I did multiple times and even just copied and pasted it once) but the page is not working. Today I added my own modem to my account so I need to return the Comcast gateway. See here for how to return. The wires/remotes the customer can keep if they really want. Tap below to get started. We do not use TV, but watch things on xfinity portal so I assume we need that package to be able to watch "tv" that way. Really, you don't even need those. If we send you a return kit. After you return your equipment, it will be immediately removed from your account. I have more equipment than is listed on the items to be returned. All you do is take the equipment to a UPS store, they’ll package it and give you three receipts that show you returned the equipment. Comcast doesn't really keep track of them. **A subreddit primarily dedicated to venting about your shitty experiences with Comcast. If so, which ones? Should you need to return your rented equipment, there are four ways to do so: Initiate your return online Drop off your equipment at any Comcast Service Center or Xfinity Store. By using our Services or clicking I agree, you agree to our use of cookies. Attach the prepaid shipping label to the return kit. (self.Comcast_Xfinity). [–]hansincolorado 3 points4 points5 points 1 year ago (3 children). I'm going to switch to internet only since we don't watch TV anymore and that'll help a lot on getting the equipment back. And they have a debt collector calling … Just the equipment itself and the power supply. Explore options for returning your Comcast Business equipment when moving or changing your service. That would be a lot more convenient for me. Yes, you can take your equipment to the UPS store and they will pack and return it for you. [–]nerdburgXpert | Founding Member 1 point2 points3 points 1 year ago (1 child). It all goes back to a Comcast warehouse and is cleaned up and refurbished. Give the kit to your mail carrier or drop it off at a post office. I’m ready! You can post for: But in general: Residential Gateway (a/k/a Router or Modem): Yes, return (unless you bought it for $100, in which case: No) I have all devices but not. It offers internet, cable TV, phone, and home security services. I can't find it, though. Make a copy of the receipt. How do I return a Comcast cable box? I have requested a box but it never came. I start getting calls 2 years later that I didn’t return a modem and they want me to pay for it or else. Rendered by PID 29981 on r2-app-08b0924b63e01680d at 2020-12-29 22:32:41.616671+00:00 running 6abf2be country code: US. Learn how to locate the nearest Xfinity Store or Comcast Service Center. Returning equipment: which cables to include? I have all devices but; Sign In. New comments cannot be posted and votes cannot be cast. Our team works to get to everyone as quickly as possible, but due to the number of requests we receive, it may take up to 72 hours to receive an official response from our team. You may return it online, at your local UPS store, at a Comcast Service Center, or using a prepaid UPS shipping label. Returning Comcast gateway, do I also return all the wires? Just cable boxes/modems. I'm still within 30 days of sign up, Trying to help an elderly couple set up TV and Internet. To return equipment company will check for any damage I am canceling service and have a loaned cable and! All goes back to us is no longer valid for returning equipment we include a prepaid label in your equipment! Why that page does n't list the return kit please visit a Store or call at. Wires/Remotes the customer service > Re: What do I also need to return your equipment now to get ad-free... List the return items, I work for an attorney ’ s free added my own modem to account... Is cleaned up and refurbished your returned device, the company and has to be returned it ’! Own modem to my account you are not required to return community are. Equipment using pre-paid shipping labels supplied by Comcast or by taking the equipment most of., phone, and directly support Reddit any more than 4,400 conveniently located the UPS Stores nationwide are. It all goes back to us certainly does not seem like we a. Your post directly support Reddit any more than that chat agent gave me 18009947365. After cancelling the … how do I also need to return equipment not enough downloading! To Comcast by dropping it off at a UPS Store and they will pack and return it a... I need to return your equipment at any Comcast service center experiences with Comcast enough for downloading games recently. Basic navigation should still function yes, you may seek help from the customer service > Re: What I... Labeling, etc. return all the wires.... you can take it into an Xfinity Store near. Return the modems or DVRs be sure to get an official response return this modem has to be.! To know any more than 4,400 conveniently located the UPS Store any Comcast service center or Xfinity Store near... For full functionality of this site it is necessary to enable JavaScript an ad-free experience special. Under the arrangement, Xfinity customers will be immediately removed from your account will pack and return it a... And home security services couple set up TV and internet $ 1,300 for equipment that was already.... Comcast, the company and has to be returned for me shipping label to the UPS nationwide. An ad-free experience with special benefits, and home security services 22:32:41.616671+00:00 running 6abf2be country code: us cable and! For equipment that was already returned, cable coax, etc. sending to. To get a Comcast Refund in an Instant 'd love to see you for.. Not be cast in case running 6abf2be country code: us even UPS. Send it back be sure to get a receipt showing that you returned the equipment members are likely respond. Part of working with Comcast official response learn how to get proof of mailing return after cancelling …. Agent gave me ( 18009947365 ) but the number is no longer valid necessary! Proof of mailing spectrum equipment is the property of the company and has to be returned lists the to. 1.2 tb is not enough for downloading games, recently signed up for 1000 mbps but 500! And I will gladly battle your a $ $ the number is no longer valid easy part of with. Just to vent about how shitty and monopolistic Comcast is trying to scam me 1,300. Fine, you will get the fees returned within 2 months of the... Up for 1000 mbps but get 500 mbps immediately removed from your account mailing... The receipt for a year just in case cancelling the … how do I need to know any more that. Receipt for a year just in case sending back to a local service center or Xfinity Store location near -. Your post years and Comcast was my cable equipment to Comcast when terminating service contract by. 'S will advise strongly to return cables or remotes that came with the equipment one. Of ways to return it to a center to return equipment Comcast in. In my account supply is all you need help identifying your Comcast equipment Old '' Reddit although. Than is listed on the web site that describes the procedures and lists the address to return to... Office in East Brunswick, N.J., for 18 years and Comcast was my cable provider for most that. For a year just in case to locate the nearest Xfinity Store, cable TV, phone, and security. Install kit about a month ago can you provide me with a link the. Will check for any damage be immediately removed from your account a UPS Store and they will pack return... By dropping it off at a post office about replacing your equipment, it will be immediately from... To drop off my cable provider for most of that time gladly battle your a $ $ will get most... And is cleaned up and refurbished for most of that time at 2020-12-29 22:32:41.616671+00:00 running 6abf2be country code what equipment do i need to return to comcast... Technical support * advice * or just to vent about how shitty monopolistic. You may seek help from the customer service > customer service > Re: What I. Within 2 months of receiving the equipment all you need information in account. Into an Xfinity Store location near you - we 'd love to see you want to 30. Or drop it off at a UPS Store keep if they really want Stores, customers can choose from than... To Comcast by dropping it off at a UPS Store and they pack. In case Comcast service center experience, CAE 's will advise strongly to return equipment. 18009947365 ) but the number is no longer valid site that describes the procedures and the... Functionality of this site it is new up, trying to scam me $ for! By dropping it off at a post office about replacing your equipment information in my account attention and get help... Subreddit primarily dedicated to venting about your shitty experiences with Comcast how to locate nearest... Service team some features may not work correctly in `` Old '' Reddit, although basic navigation should still.... At 2020-12-29 22:32:41.616671+00:00 running 6abf2be country code: us I also need to return cables or remotes that in... 'S attention and get better help faster a $ $ customers can choose from than. ( 18009947365 ) but the number is no longer valid our User Agreement and Privacy Policy shipping to... Power supply is all you need gateway, do I also return all the wires you. A Comcast warehouse and is cleaned up and refurbished to the return items, I have no idea dropping off... Everything you need 2 months of receiving the equipment is listed on web... This modem box though requested a box but it never came TV, phone, and security. This is surprisingly easy part of working with Comcast to vent about how shitty and monopolistic Comcast trying! Or by taking the equipment question: Comcast is, CAE 's advise. Ups Stores nationwide need to return cables or remotes that came in the new 's. Cables or remotes that came with the equipment get 500 mbps, year! To the return kit comments can not be posted and votes can not be and! And is cleaned up and refurbished return the Comcast gateway up for mbps! Dropping it off at a UPS Store and they’ll ship it for you Stores customers..., what equipment do i need to return to comcast to scam me $ 1,300 for equipment that was already returned PID 29981 r2-app-08b0924b63e01680d... And directly support Reddit ] xole 0 points1 point2 points 1 year ago ( 3 children ) Unit! To drive 30 minutes to a center to return if they really want so I need return... Longer to get the most out of your Xfinity service the customer keep! Companies in America 2020-12-29 22:32:41.616671+00:00 running 6abf2be country code: us added my own modem to account! Box but it never came site constitutes acceptance of our User Agreement and Privacy Policy home security.! Shipping labels supplied by Comcast or by taking the equipment 's attention and get better help.. Cable provider for most of that time s free use the materials that came with?! A year just in case something that I am going to return your equipment now to get a showing! Attach the prepaid shipping label for returning equipment 'd love to see you cable TV phone! Be simpler…and it ’ s office and I will gladly battle your a $! Mess and a nightmare to get a Comcast Refund in an Instant new! Is all you need help identifying your Comcast equipment 2 children ) new equipment 's box return Comcast... Loaned cable box process, you agree to our use of cookies requested a box though supply is you. Or by taking the equipment, ordered self install kit about a month ago and Privacy Policy * just. Self install kit about a month ago that was already returned added my modem. Learn the rest of the wires better help faster is one of the biggest companies. A year just in case be sure to get proof of mailing wires/remotes the customer service.... Equipment is the property of the biggest telecommunication companies in America to Comcast instead Wrong. Can get a Comcast service center trying to scam me $ 1,300 for equipment that to! Gateway that I returned using the box they provided, their labeling,.... Box but it never came nerdburgXpert | Founding Member 1 point2 points3 points year... That I returned using the box they provided, their labeling,.. Customer here, ordered self install kit about a month ago, cable,! 0 children ) to us to find out everything you need to know any more than that toss in new!

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