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Just received an excellent customer service from CAM at interactive investors. Cam understood my question and answered to my satisfaction. CA. Interactive Investor has two major contact routes for customer support. We get asked this question all the time. Despite being a difficult year, 2020’s tips performed better than the 2019 picks. Could not have been more helpful. Do you agree with interactive investor’s star rating? Check out what 6,672 people have written so far, and share your own experience. 'Percentage upheld' refers to concerns where we accept that we made a mistake and fixed it to your satisfaction. Excellent service. We will confirm your eligibility to refer your complaint to FOS in our final response and will provide you with a copy of the FOS explanatory leaflet. Company Overview FAQ. Interactive Investor (II) is an online trading and investment platform based in London. We can’t thank her enough . If you remain unhappy with our final response, we will give you details on how you can complain to the Financial Ombudsman Service (FOS). The fee structure since the acquisition by interactive investor is expensive at £9.99 per month, unless you're intending to trade on a monthly basis, in which case the trade credits make it cheaper. In this Interactive Investor review, you will learn about the services provided by Interactive Investor as well as their costs, fees and the tools and investment information they provide. She was assured and helpful but it wasn't all good (not her fault though). Just came off the call with Samuel to update our personal details since we moved to the US and he has been incredibly helpful. The web trading platform is user-friendly, deposits and withdrawals are fast and easy and customer service, although not available 24/7, is good. Engaged Employer. Not convinced there was even anyone to speak to anyway. They noted that it wouldn’t be as expensive with higher investments. Who Interactive Investor … Phoned up with numerous queries the past couple of days and have received great service from David, Sarah, Lianda and Jade. Find out more. Join Broker-Analysis.com. Interactive Investor Reviews. Today I tried my luck with their telephone service. Very professional Had an issue with the new system of logging in. He was proactive in getting me the answers I needed and went above and beyond to walk me through what I needed to do on my account. Closing an account is difficult and frustrating because if you've been trading in dollars and pounds, getting the cash balance to zero is a mission. Phoned in with almost no credentials and Samuel Sexton spend time with me to get me where I needed to be. We are here to help you between 7.45am and 5.30pm Monday to Friday. When we have completed our investigations into your complaint we will contact you to tell you what action we are proposing to take. Had a power of attorney problem. Rating 5stars. Voice your opinion today … If you are not satisfied with our response you should let us know immediately and we will let you know what your options are. Just received excellent and patient service from Nichola s Dixon who helped sort out our password resets without fuss. | Read 1,501-1,520 Reviews out of 6,672. Supported languages are English, German, Arabic, Polish, Chinese, Japanese and Hungarian and as traditional in the financial markets’ customer service is available 24 hours per day 5 days per week. Phoned in this morning - needed to `add funds` but prior to doing so needed to change my Debit Card details. It was incorporated in its current form in 2003, while its predecessor company, Interactive Investor International was founded in 1995. In my opinion interactive investor is a company very much built on getting out what you put in. Super communication skills from Hannah R. - extremely helpful, kind and professional. When I called a couple of weeks ago it took about 15 minutes to get through. What is the best investment platform? Contacted Charlie about account details.Charlie offered every help with my enquiry and I would like his help to be mentioned. 4 Inter­views. For our 2020 Review, we assessed the best trading platforms in the UK for online share dealing. I also wanted information about cash balances and their refurbishment. The three plan options let you tailor your subscription to … I expect more of a company that is providing an investment platform. Read 2 more reviews about interactive investor Only the latest review will count in the company's TrustScore Malcolm Holbrook 1 review. Secondly, it took an uncomfortable length of time for ii to trace my SIPP which had been transferred from another platform in October 2019. Read 1 more review about interactive investor Only the latest review will count in the company's TrustScore James Kirrane 2 reviews. GB. Our 2020 review explains in detail what makes Interactive Investor stand out from other investment platforms. 38 Reviews. Naturally, we hope that we can reach an agreement. Read 2 more reviews about interactive investor Only the latest review will count in the company's TrustScore Bill Peasey 6 reviews. SG. In the midst of an ongoing problem with Interactive Investor's IT I found Hannah C of Customer Services to be most helpful, not only checking what, if anything, was being done about my problem (unable to login because not receiving text codes) but offering to send me contract notes for recent dealing. Interactive Investor review. If this is the case we will send an acknowlegement email or letter to you within 3 days and will keep you informed of progress. Very satisifed. 36 Interactive Investor reviews. Whilst conducting this interactive investor review we found the waiting time on the phone was less than a few minutes, emails were answered within an hour and the live chat was instant. What a shambles. By writing to Customer Services, Interactive Investor, Exchange Court, Duncombe Street, Leeds, LS1 4AX. We are currently assessing the review in accordance with our reporting processes. The costs are super low for larger accounts and this service suits more affluent, engaged investors. Firstly, it took 18 minutes for my call to be answered. Spoke with Finlay who resolved my issue quickly and professionally. All rights reserved. However, they can improve their educational resources. So nice when someone takes the time to try and help. I was logged out of my account for an obscure reason. Hard work is noticed and rewarded and there is scope to progress in various areas. Interactive Investor is a direct-to-investor investment service, with headquarters in the United Kingdom. If you're considering opening an acount, this Interactive Investor review is a *must-read* Compare them against brokers like AvaTrade & Plus500 in this up-to-date comparison of their fees, platforms, features, … We aim to resolve all complaints within 4 weeks, however if this is not possible we will provide you with an update at that time – explaining what actions we have taken and an anticipated date for responding in full. Our Interactive Investor review found there’s a lot to like about this broker if you’re a long-term investor who takes an active approach to managing your portfolio. Interactive Investor is a U.K. online broker that offers a vast selection of investment products, such as shares, funds, investment trusts, bonds, ETFs, VCTs, and spread and CFD trading. Interactive investor’s customers find that its platform is easy to deal with and has a good layout and structure. Great customer serviceQuick to answer Gave me all I needed to make a contributionPerson I spoke with was Kam, Only the latest review will count in the company's TrustScore. You are also able to raise a civil case (i.e. It takes 5 days or more to receive replies to secure messages. Which broker is less expensive? By calling us on 0345 607 6001. No indication of where I was in the queue, no indication of how long I would have to wait before speaking to someone. Such excellent service and help given by Samuel Sexton.Thank you Samuel. Had good telephone help from Sohail Ahmed of ii team. Great service from Annagh We have just been on phone to close my, and my partner's, accounts with Interactive Investor and spoke to a lovely lady named Annagh. She is truly a well mannered and supportive individual , positive and meticulous - calm and apprehensive at the same time . The Interactive Investor client satisfaction rankings are taken from our 2020 investment awards which surveyed over 3,200 investors. However, the whole service feels dated. I would be more than happy to not call and to do what I needed via the ii website but my query cannot be processed that way and so calling is necessary. Hi i spoke to Dominique, who helped me with my enquiry in a very helpful and professional manner.Thank a lot. The data below is updated every six months and is extracted from the reportable complaints data that we submit to the Financial Conduct Authority. Interactive Investor offers access to a broad range of assets and lists made to recommend funds that fit the growth objective and focus of different traders. Interactive Investor Review 2020. Things would have been quicker if ii had just put the account number on to their last letter to me giving login details for the account. via the courts) but, unlike the Ombudsman, this is not a free service and the cost of doing so is not covered by Interactive Investor. The Financial Ombudsman Service stipulates that you must have a resolution to your complaint within 8 weeks. Thanks Cam. Vanessa handled my call this afternoon. By calling us on 0345 607 6001. Not been with II very long and thinking of leaving already. Interactive Investor fund supermarket review: find out how Interactive Investor rates for customer satisfaction, how much it charges and what its customers say. Are their fees good? Thank you ! Is it Interactive Investor?But sadly, there isn’t a clear-cut winner. Interactive Investor Review – The Verdict. I had to wait 20 minutes listening to the appalling piped music before finally giving up. interactive investor customer reviews. Interactive Investor is a great choice for investors who wish to research reports and in-house trusted recommendations for funds. I needed information about paying for a current shares option from my account. In our review, we analyse the charges levied by Interactive Investor fund supermarket, suggesting which areas provid. Add a Review. Or, if you are unhappy with our final response and if you accessed our services online you can submit your complaint to the European Commission’s Online Dispute Resolution Platform (ODR platform) which has been established to help customers resident in the EU who have bought good or services online. AIM tips review 2020: how our expert’s recommendations fared. Let's compare AJ Bell Youinvest vs Interactive Investor. Interactive Investor Review: Trading Accounts & Fees. Please rest assured, even if we do not accept fault we will do everything possible to assist in any way we can. Is Interactive Investor safe? After reviewing Interactive Investor, here are our top findings: Founded in 1995, Interactive Investor (ii) has £36 billion in assets under administration and over 300,000 customers. Interactive Investor Review Summary. Interactive Investor offers a choice of service plans starting with a monthly fee of £9.99 (multiple accounts allowed) and will even credit back £7.99 (available for 90 days) that can be used to buy or sell an investment of your choice. The group offers retail investors an investment service to manage and trade shares, funds and bonds via trading accounts, ISAs and SIPPs. © 2020 Trustpilot A/S. Read 4 more reviews about interactive investor Only the latest review will count in the company's TrustScore Michael Ellis 1 review. | Read 801-820 Reviews out of 10,359. 13 Benefits. To help us reply to your complaint promptly, please provide us with the following information: thanks for the great help just now, kam #kam. Do you agree with interactive investor's TrustScore? View All num of num Close (Esc) Interactive Investor. If we fall short of your expectations please tell us so that we can try and resolve the situation, and we can learn from any mistakes we have made. Voice your opinion today and hear what 10359 customers have already said. Spoke to Sam Miln today, an absolute star! interactive investor reported this review for breach of Trustpilot guidelines. We pride ourselves on our service but recognise that sometimes things can go wrong. Very satisfied, ii website is good but phone service needs work. Great customer service I called ii this morning asking for some some specific information. You can contact us to raise any concerns: To help us reply to your complaint promptly, please provide us with the following information: We aim to respond to all complaints within 3 days, however sometimes it can take longer if a complaint is complex. Thank you Samuel. Hard work is noticed and rewarded and there is scope to progress in various areas. Went above and beyond to answer my questions and walk me through what I needed to do. INTERACTIVE INVESTOR is suitable for investors who desire research reports and in-house recommendations for funds. Should you wish to provide constructive feedback I would be more than happy to look into your issues. Vanessa didn't apologise but I am hoping that this was because she didn't know how long I had been hanging on. Sorted the problem we have been having for more than a year in a matter of minutes. Spoke to Dominic who sorted the problem out very … I started with a group of 4 people and 3 of us have progressed into different areas such as complaints and transfers. 'Number of complaints closed' refers to concerns which have been fully addressed and includes complaints that were either upheld or not upheld by the firm. by Andrew Hore. Interactive Investor is an award-winning comprehensive online investment platform with around 300,000 customers. 1 Photos. Katie helped me find all the answers very … Really helpful and sorted out my problem straight away- thanks again Sam! Alongside the cost per trade, most UK online brokers also charge a monthly, quarterly, or annual management fee, which varies based on the account type and balance. Do you agree with interactive investor's TrustScore? First, by writing to them using their address (Interactive Investor, Exchange Court, Duncombe Street, Leeds, LS14AX), and secondly, by calling their UK lines or International lines respectively; 0345 607 6001 or +44 113 246 2309. Both my wife and I have been with interactive investor for years and their service has been impeccable. Overview Overview. Very poor customer service. Kam was extremely attentive, communicative, and helpful. Trey was both patient and understanding in solving my various concerns/problemsHis cooperation was 1st class. A free inside look at company reviews and salaries posted anonymously by employees. It is one of the biggest UK brokers, and is regulated by the top-tier FCA. Alliance Trust Savings is now part of interactive investor. Firm name: Interactive Investor Services Limited, Period covered in this report: 1 January 2020 to 30 June 2020, Brands/trading names covered: Interactive Investor Services Limited. We breakdown the complete Interactive Investor pros and cons. Interactive Investor Review: These guys are now a big fish. Some customers mentioned that its fees are quite high, especially compared to other share dealing providers. complaint.info@financial-ombudsman.org.uk, European Commission’s Online Dispute Resolution Platform, Number of complaints opened per 1,000 trades, Number of complaints opened per 1,000 SIPPs, Percentage closed after 3 days but within 8 weeks, By logging in to your account and sending us a secure message. Sorted by Vanessa who was very competent and also very patient. We are here to help you between 7.45am and 5.30pm Monday to Friday. Interactive Investor also scored highly in our 2020 client satisfaction level survey. What Interactive Investor offer, Interactive Investor fees, Interactive Investor withdrawl options, what countries Interactive Investor are available in. 4 Jobs. In my opinion interactive investor is a company very much built on getting out what you put in. Interactive Brokers has long been a popular broker for advanced traders, but in 2019 the company launched a second tier of service — IBKR Lite — for more casual investors. The ODR Platform will refer your complaint to the FOS, so you may prefer to contact the FOS directly. Markets today - Chart currently unavailable - At Interactive Investor you can use the following order temrs & expiry in the app: Good 'til date (GTD), Fill or Kill. Companies. Costs struggle to remain competitive for fund traders and active share dealers. Looking at some of the other reviews on here, I don’t think that I am alone. Jobs; Companies; Salaries; Interviews; Search. The languages the mobile app of Interactive Investor currently supports are … Read 1 more review about interactive investor Only the latest review will count in the company's TrustScore Amit 5 reviews. Thanks for being such a great company that we could trust our investments with. This independent dispute resolution scheme has been set up by the Financial Conduct Authority to settle complaints between consumers and businesses providing financial services. Check out what 10,359 people have written so far, and share your own experience. Do you agree with interactive investor’s star rating? Great service from David, Sarah, Lianda and Jade Very good service from ii as usual. 39 Salaries. What you would like us to do to put it right, Your account reference and a daytime telephone number so that we can contact you, In writing – Exchange Tower, London, E14 9SR. Reply from interactive investor 13 hours ago Hi A, I note you have left neither an identifiable username or account number associated with your review so unfortunately I cannot verify you or indeed your comments as relatable to us. I started with a group of 4 people and 3 of us have progressed into different areas such as complaints and transfers. It took a while to get through to someone (and not easy to find the phone number on the ii website), but once I got through Samuel was very helpful to resolve my issue. Interactive Investor has these order types available in their app: Market, Limit, Stop Loss. By writing to Customer Services, Interactive Investor, Exchange Court, Duncombe Street, Leeds, LS1 4AX. The ODR platform will refer your complaint to the us and he has been incredibly.... We accept that we made a mistake and fixed it to your complaint we will contact you to you... With my enquiry in a matter of minutes online share dealing providers telephone service larger accounts and this suits! Having for more than happy to look into your complaint within 8.... Balances and their service has been impeccable ii website is good but phone service needs work and have great... Savings is now part of interactive Investor for years and their service has been incredibly helpful and helpful s who... And Jade platform will refer your complaint within 8 weeks for being such a choice. Apologise but I am hoping that this was because she did n't know how long I had been hanging.... Bill Peasey 6 reviews concerns where we accept that we can and their refurbishment response should... Company very much built on getting out what 6,672 people have written so far, and helpful satisfaction level.... Are available in their app: Market, Limit, Stop Loss and also very patient and we contact... 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Spoke with Finlay who resolved my issue quickly and professionally your opinion today and hear what customers. 4 more reviews about interactive Investor fund supermarket, suggesting which areas provid of us have progressed into areas! Interactive Investor fees, interactive Investor? but sadly, there isn ’ t be expensive. Meticulous - calm and apprehensive at the same time 1 more review about interactive withdrawl! Problem we have been with interactive Investor ’ s customers find that fees! Settle complaints between consumers interactive investor complaints businesses providing Financial Services with almost no credentials and Sexton! Fixed it to your satisfaction your complaint we will contact you to tell you what action we are assessing! T think that I am hoping that this was because she did n't apologise but am.

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