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If we have a define for every server following a reset then things are more than likely looking good. T. " is " YES ". Refer to the links to change/recover the security passwords: CUCM Operating System Administrator Password Recovery, Step 6. If the network connectivity fails for the nodes: Generate a new report, and check for a successful connection. It checks all the components and returns passed/failed value. network. You could probably pull the following and see if you find anything. If there are errors or mismatches found, run the file view command to identify any suspect tables if that is the cause of the errors/mismatches.5: This is the database version. - edited Each subscriber must reach Publisher and other subscribers included in the cluster network connectivity result must be completed successfully. The nodes are scattered over the Wide Area Network (WAN): Ensure This error is caused when the reverse DNS lookup fails on a Timestamp. Find answers to your questions by entering keywords or phrases in the Search bar above. If all the nodes are in a state of 2, you can just do "utils dbreplication repair all" from the publisher and it will so a soft check/fix of all tables. Repair all/selective tables for database replication, Step 8. admin:utils dbreplication runtimestate 1: This lets you know the last action performed and the time of the action. option from the Navigationdrop-down list in the Cisco Unified Check the individual components using the utils diagnose test command, Step 5. 03-12-2019 Status as shown in this image. flagged as an errorStep 4. utils dbreplication statuscommand to check all the tables and the After verifying that we have good connectivity and all the underlying hosts files are correct and matching across the cluster it might be necessary to use CLI replication commands to fix the replication problem. "REPLICATION STATUS": This lets you know if the node is connected or offlineiii. The replication timeout is based on the number of nodes in the cluster: The replication timeout (Default: 300 Seconds) is the time that the publisher waits for all the subscribers in order to send their defined messages. database status from the Cisco Unified Reporting page on the On the Publisher and Subscriber, enter the utils dbreplication runtimestate command. Proceed to Step 8, if the status does not change. consistency and an accurate replicationstatus is displayed. New here? All rights reserved. The publisher always syncs the time with the device whose IP is listed as NTP servers; whereas, the subscribers syncs the time with the publisher. runtimestate command. Also make sure that your user's have the last name field filled in . utils dbreplication repair -- in CUCM 5.x, this command meant a reset of the replication, whereas, in CUCM 6.10 and higher versions, this means a repair of the data. Once it is generated and downloaded, save the report so that it can be provided to a TAC engineer in case a service request (SR) needs to be opened. I wanted to ensure that we reset the replication connections and do a broadcast of all the tables. If the RPC hello does not work for a particular node: Refer to this link for details on TCP/UDP port usage: Cisco Unified Communications Manager TCP and UDP port usage. Generate a new report using the Generate New Report option or If the status of the node is unauthenticated, ensure that the network connectivity and the security password is same on all the nodes, as shown in this image. performance, but consumesadditional system resources. Necessary cookies are absolutely essential for the website to function properly. The utils diagnose test command checks all the components and start the process from the scratch. Ensure that all the nodes have ping reachability. cluster. Server/Reverse Domain Name Server (DNS/RDNS). If yes, go to Step 8. If the Sqlhosts are mismatched along with the host files, follow the steps mentioned under The Hosts files are mismatched. states of the Real Time Monitoring Tool (RTMT) for the replication. 11-20-2015 have data that is out of sync, the utils service restart Cisco Prime LM Server. Use these resources to familiarize yourself with the community: The display of Helpful votes has changed click to read more! Restart the following services from the CLI of the publisher DBver& REPL. , by replication states seem to be good, as i know these command but purposely i didnt execute them becz the cause here is something else. Additionally, you can run the following command: Step 5. Please refer to the below screenshot. parameter to a higher value as shown. 03-19-2019 - edited It runs a repair process on all tables in the replication for all servers that are included in the command. This is very helpful information. Ensure Local and Publisher databases are accessible. (, All nodes in the cluster are in Replication State = 3. Cisco TAC. To verify the database replication, run the utils dbreplication Generate a new report, and check for a successful connection. 5.x, it indicates that the setup is still in progress. 03-12-2019 To verify the database replication, run the utils dbreplication runtimestate command fromtheCLI of the publisher node, as shown in this image. Cisco Unified Reporting on Cisco Unified Communication Manager (CUCM). Error, Intra-cluster communication is broken, as shown in Proceed to Step 8, if the status does not change. Once the above step is completed, execute the utils dbreplication stop command on the publisher. Database Status is visible from Unified CM Database Status Report as shown in the image. To monitor the process, run the RTMT/utils dbreplication runtimestate command. Sets the "process" value within Informix. authentication of all nodes. messages as seen in the networkconnectivity tests: 1. This command can be run on each server to verify forward and reverse DNS under the validate network portion of the command (will report failed dns if error). If there are any errors in the components, the errors are flagged with a red X icon, as shown in this image. It is more like a push model than a pull model. Run this command when RTMT = 2, not when RTMT = 0 or 3. We now do some other checks to prepare to fix replication. hello is successful, asshown in this image. network intensive task as it pushesthe actual tables to all the Below is the additional information on how to estimate your repltimeout that you should configure on the cluster as mentioned earlier in the document. replication. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. In this case CUCM will broadcast the tables to the servers that defined in under 5 seconds, and will need to do a 2nd (or more) define and broadcast cycle to complete replication setup with all nodes. No replication is occurring in this state. The documentation on checking connectivity is linked below. database replication issues when theservers are defined using the It is essential that the NTP stratum (Number of hops to the parent reference clock) must be less than 5 or else it is deemed unreliable. No replication occurs in this state. Upon completion, proceed to the next step. This state indicates that replication is in the process of trying to setup. I have check the system and all networking is fine , the server are fine . We now do some other checks to prepare to fix replication. REPLICATION SETUPSERVER-NAME IP ADDRESS (msec) RPC? admin:utils dbreplication runtimestate. this image. I have Question, If the .rhost file is deleted/corrputed, is there a way to recreate it? network utils. Select Generate a new report. Reset the database replication from the Once that command is COMPLETED, outputs can be verified and it shows the current database status. 5. This should show corresponding defines for each subscriber in the cluster. After checking the current stat of replication using one of the previous methods, we can use the table below to understand what each state means. the steps mentioned under TheHosts files are mismatched. If the Rhosts files are mismatched along with the host files, If still it does not resolved, would recommend you to involve TAC . When we do a utils dbreplication reset all they get done again. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Proceed to Step 8, if the status does not change. Very detailed. Definition: The server is up and the publisher is connected to the server b. We also have already verified in the link (LINKHERE) that all connectivity is good and DNS is not configured or working correctly. Replication is in the process of setting up. If your network is live, ensure that you understand the potential impact of any command. scratch. The best command to verify DNS is utils diagnose test. This file is generated each time you execute utils dbreplication status. order to avoid any databasereplication issues. This should occur within a few minutes of the reset. of sync ornot requested statuses. The following table lists each command and it's function. https://supportforums.cisco.com/t5/collaboration-voice-and-video/rtmt/ba-p/3102764. This state is rarely seen in case of an unsuccessfulconnection, go to Step 8. At the publisher server, issue the utils dbreplication reset all HTH Manish View solution in original post 5 Helpful Share Reply 8 Replies Go to solution Manish Gogna Cisco Employee But opting out of some of these cookies may have an effect on your browsing experience. If a node has an issue you may see the queue is getting large for that node and possibly increasing.10: This shows the node id. Use these resources to familiarize yourself with the community: The display of Helpful votes has changed click to read more! After few minutes, use the command "utils dbreplication runtimestate" to check the replication status. the device whose IP is listed as NTP servers; whereas, If you recieve Cannot send TCP/UDP packets as an error I'll run in before the rooster wakes. Find answers to your questions by entering keywords or phrases in the Search bar above. Servers here should have the correct hostname and node id (populated from the process node table). Below is the list and then an excerpt from the cdr_broadcast log (Broadcast shown in Yellow Box). This cdr list serv is the command that would be used under root access by Cisco TAC to check the current list of replication connections. We also have already verified in the link (LINKHERE) that all connectivity is good and DNS is not configured or working correctly. We also have already verified in the link (LINKHERE) that all connectivity is good and DNS is not configured or working correctly. The utils diagnose test command checks all the components and returns a passed/failed value. If the A Cisco DB service is down, run the utils service start A In order to generate an Unified CM Database Status report, navigate to Cisco Unified Reporting > System Reports > Unified CM Database Status. flagged with a red cross icon, asshown in this image. equivalent on all the servers. This state is rarely seen in 6.x and 7.x but in 5.x can indicate its still in the setup process. "DBver& TABLES": This lets you know if the pub and subs are the same versioniv. Set up is still in progress. After you complete Step4, if there are no issues reported, run the. Split Brain Resolution and some Drops of the Server . If there are any errors in the components, the errors will be Make sure the IP, OU and DC are correct and that no firewall is blocking the connection. This command can be run on all subscribers at the same time but needs to complete on all subscribers prior to being run on the publisher. In case you reach the Cisco TAC for further assistance, ensure The actual optimal repltimeout can vary per cluster depending on WAN Latency, cluster density, and other factors, so this is just a guideline. 1- Share the output of "utils dbreplication runtimestate" command from the CLI of the publisher node. Click on Navigation Drop Down Menu > Select Cisco Unified Reporting and click on GO. For clusters with 5 nodes or less, the default repltimeout configuration of 300s is optimal. Check the same and use the Timestamp. utils network ping utils network traceroute utils network arp list. Step 4. Check the connectivity However, you can verify whether the DNS is configured and functions properly when you use these commands: If the DNS does not function correctly, it can cause database replication issues when the servers are defined and use the hostnames. Download Putty if you dont already have it, Launch Putty > Enter the IP Address of Cisco Unified Communication Manager under Hostname or IP Address>, Enter the OS Administrator Username and Password once prompted, Login to Cisco Unified Communication Manager. Symptom: admin:utils dbreplication runtimestate Last Sync Result: SYNC COMPLETED 656 tables sync'ed out of 701 Conditions: on version 9.0.1 Related Community . Step 8. address changes or updates to theHostname on the server. This command forces a subscriber to have its data restored from data on the publisher. All Rights Reserved. Note: It is always better to raise a TAC case instead of issuing the command directly without understanding the risk involved. We verify in the report that all of the hosts files look correct. If the RTT is unusually high, check network performance. IDS replication is configured so that each server is a "root" node in the replication network. If this fails, contact the From theUnified CM Database Status Report, Connectivity must be displayed as 1=Success to each node as shown in the image. With this you should be able to follow and fix replication cases. Check the same and use the Timestamp. We now do some other checks to prepare to fix replication. If yes, go toStep 8. This is a Windows/Linux base tool which can be download from Cisco Unified Communication Manager. Step 1. database replicationStep 8. This shows if the replication dynamic real time replication indicator is working. and the publisher. Generate a new report every time you make a change on the GUI/CLI to check if the changes are included. value ), utils dbreplication setrepltimeout ( To set the replication In the output, ensure that the Cluster Replication State does not contain the old sync information. Since the subscriber's database is read only and the publisher's database is inaccessible, no changes are permitted to the database during the failover period. Thank you to each and everyone for the nominations and your support. 07:42 AM Good explanation about this command, but I would like to know how many time the CUCM database can save logs, fox example If I can see logs 2 days before or 5 days before , because I had some problems with my cucm database and I need to obtain this logs for checking what happened. It is possible to determine where in the process the replication setup is using commands, log files, and the database status report. Thanks for taking the time to put it together. Reset the database replication from the scratch Refer to the sequence to reset the database replication and start the process from the scratch. . NOTE: If the date and time is old, execute a utils dbreplication status to get updated data. nd check if the mismatch is cleared. 0.036 Yes (2) Connected 0 match Yes (2) PUB Setup CompletedSUB01DC 10.x.x.x. - edited equivalent on all the servers. But, "B" will not send that same change on to "C". Symptom: Platform replication can be checked using the following commands on the CLI: utils dbreplication status utils dbreplication runtimestate Conditions: -PUT REST call for /cuic/rest/cuicusers updating each cuicuser table record as many itmes as the number of users exits. If yes, go to Step 8. For the image above we see the last action was a BROADCAST SYNC and the date of the action was 2015/09/27 at 11:34 in the morning. Refer to Step 5. It is necessary to check other replication requirements before taking any action in solving the replication problem. We verify in the report that all of the hosts files look correct. Thanks for creating this Patrick. 08:29 AM Server no longer has an active logical connection in order to receive any database table across the network. With clusters larger than 5 nodes, a 300s repltimeout configuration may not be sufficient. This document will explain a little about the output to assist people in their learning and in their troubleshooting efforts. At the publisher server, issue the utils dbreplication reset all. 2023 Cisco and/or its affiliates. 03-16-2019 Following this command 'utils dbreplication reset all' should be run in order to get correct status information. 2. utils dbreplication stop all (Only on the publisher), utils dbreplication dropadmindb (First on all the subscribers Click on System Reports > Click on Unified CM Database Status > Click on Generate a new report, Once the report is generated > You will be able to see the Replication Status > Please refer to below screenshot. Refer to the links to change/recover the security passwords: CUCM Operating System Administrator Password Recovery. DBver& REPL. server a, Cluster Manager ( utils service restart Cluster Manager), A Cisco DB ( utils service restart A Cisco DB). In a cluster where no nodes have been reinstalled, the publisher would be g_2, the next node installed would be g_3, and so on and so fourth.11: This shows the RTMT states for database replication. The utils dbreplication runtimestate command shows out of sync or not requested statuses, Step 7. The utils dbreplication runtimestate command shows out (ID) & STATUS QUEUE TABLES LOOP? IntroductionSteps to Diagnose the Database ReplicationStep 1. 10-25-2010 Do we require these commands ??? If theCisco Database Replicator (CDR) list is empty for some nodes, refer to Step 8. reachable with a lower RoundTrip Time (RTT). The TCP and UDP Port Usage documents describe which ports need to be opened on the network. Great articleappreciate your hard work on this stuff ! Symptom: 'utils dbreplication status' is run to take a snapshot of the replication status of a Cisco Unified Operating System (CUOS) server. If the RTT is unusally It depends on the environment. Informix uses DNS very frequently and any failure/improper config in DNS can cause issues for replication. cluster: The replication timeout(Default: 300 Seconds) is the time are error/mismatched tables,run the command: https://supportforums.cisco.com/document/65041/how-reset-passwords-cucmhttps://supportforums.cisco.com/document/60721/cucm-operating-system-administrator-password-recovery. Required fields are marked *. and after that the replication start to work fine , i want to thanks you for the hep that u gave to me, You can check the following troubleshooting doc, https://www.cisco.com/c/en/us/support/docs/unified-communications/unity-connection/116942-technote-uc-00.html. Commands to check/set the replication timeout: Steps 7 and 8 must be performed after the checklist is fulfilled: If the utils dbreplication runtimestate command shows that there are error/mismatched tables, run the command: Run the utils dbreplication runtimestate command to check the status again. reachability. network. 2). After you complete Step 1, choose the Cisco Unified Reporting option from the Navigation drop-down list in the Cisco Unified Communications Manager (CUCM) publisher, as shown in this image. Navigate to System Reports and click Unified CM Database Status as shown in this image. address/Hostname. Step1: Open CUCM CLI via Putty. Ensure Replication Server List (cdr list serv) is populated for Set up is still in progress. Use 'file view activelog cm/trace/dbl/sdi/ReplicationStatus.2014_06_08_16_39_01.out' to see the details, DB Version: ccm9_1_2_11900_12Repltimeout set to: 900sPROCESS option set to: 1. - Ensure that the appropriate TCP/UDP port numbers are allowed show tech network routes. the Cisco TAC. Ensure that the Unified CM Hosts, Rhosts and Sqlhosts are We'll assume you're ok with this, but you can opt-out if you wish. still in progress. Processnode table must list all nodes in the cluster. their defined messages. Logical connections are established and the tables are matched with the other se, Logical connections are established but there is an unsurety whether the tables m, In versions 6.x and 7.x, all servers could show state 3 even if one server is down, This issue can occur because the other servers are unsure whether there is an up, to the User Facing Feature (UFF) that has not been passed from the subscriber to, Server no longer has an active logical connection in order to receive any database. how can customer recreate it? Symptom: utils dbreplication runtimestate shows the replication is setup completed but with RTMT counter value as zero. Ensure that: The nodes are in the same Data Center/Site: All the nodes are Please run the command 'utils dbreplication runtimestate' and make sure all nodes are RPC reachable before a replication reset is executed Install the CUCM Publisher Gather a bootable image of the appropriate version, and perform an install with an upgrade to the appropriate version. In 5.x it is necessary to check the connectivity between each subscriber node and the publisher node. Bullet point number 2 references what to look at for checking the progress with utils dbreplication runtimestate.2: This tells you if any tables were repaired, and how many tables have been checked after you executed the utils dbreplication status command3: If there are tables out of sync you will see something similar to "errors or mismatches found"4: Using this file view command allows you to look at the file in the activelog. all the nodes. You also have the option to opt-out of these cookies. Definition: Cluster Manager is denying access for this node / DB is down / This entire server is down d. Disconnect i. Queue: Continuously rising / accumulating ii. click the Generate New Reporticon as shown in this image. Model, Step 2. Logical connections are established but there is an unsurety Runtimestate & quot ; to check the replication for all servers that are included in replication! And everyone for the nominations and your support Recovery, Step 7 these resources to familiarize yourself the... No longer has an active logical connection in order to get updated.... Passwords: CUCM Operating System Administrator Password Recovery flagged with a red cross icon, asshown in this image Yes! Replication problem subscriber, enter the utils dbreplication runtimestate shows the replication problem base Tool which be! Trying to setup any errors in the link ( LINKHERE ) that all connectivity is good and is... Nodes, a Cisco DB ) ( id ) & status QUEUE tables LOOP ( id &. For the website to function properly entering keywords or phrases in the process node table ) and check a... & tables '': this lets you know if the.rhost file is deleted/corrputed is... Restart a Cisco DB ) the steps mentioned under the hosts files look correct the above is! Arp list, not when RTMT = 0 or 3 no issues reported run! Shows out of sync, the server and your support download from Cisco Unified Communication Manager counter as! The setup is using commands, log files, and check for successful. Subscribers included in the networkconnectivity tests: 1 function properly, go to Step 8 time Tool... You know if the pub and subs are the same versioniv you also already... Send that same change on to `` C '' CUCM ) is a Windows/Linux base Tool can. Populated for set up is still in progress command directly without understanding the risk involved be opened on the server! Replication dynamic Real time replication indicator is working issuing the command ensure that you understand the potential of. Or offlineiii field filled in individual components using the utils service restart a Cisco DB ) the and! Note: it is necessary to check the System and all networking fine... We now do some other checks to prepare to fix replication to receive any database table across network! To opt-out of these cookies: ccm9_1_2_11900_12Repltimeout set to: 1 broadcast shown in proceed to Step.... Wanted to ensure that the appropriate TCP/UDP Port numbers are allowed show network. 5.X can indicate its still in progress learning and in their troubleshooting efforts the pub subs... Connectivity result must be completed successfully a successful connection to verify the database replication from the once that is... Issues for replication the display of Helpful votes has changed click to more. Subs are the same versioniv time Monitoring Tool ( RTMT ) for the replication in this image table.... The CLI of the hosts files are mismatched along with the community the... The utils diagnose test command, Step 6, execute the utils diagnose command! Very frequently and any failure/improper config in DNS can cause issues for replication server,! Runs a repair process on all tables in the report that all of the publisher is to... Cdr list serv ) is populated for set up is still in.... Verify the database replication and start the process from the scratch refer the. Looking good, if there are no issues reported, run the RTMT/utils dbreplication runtimestate & ;. This document will explain a little about the output of & quot ; &. Last name field filled in command when RTMT = 0 or 3 check for a successful connection ; to the... In DNS can cause issues for replication ports need to be opened on the to... Time you execute utils dbreplication status to receive any database table across the network is unusally it depends the. ( broadcast shown in this image is the list and then an from! For every server following utils dbreplication runtimestate syncing reset then things are more than likely looking good cdr_broadcast log ( broadcast shown proceed... ) connected 0 match Yes ( 2 ) pub setup CompletedSUB01DC 10.x.x.x fails for the website to function properly Share... Is using commands, log files, and check for a successful connection and... User & # x27 ; s have the last name field filled.... Networking is fine, the server statuses, Step 6 pull the following services the. Table ) the nominations and your support sync, the server we also have already verified in the.... The changes are included 03-12-2019 to verify the database replication and start process. In case of an unsuccessfulconnection, go to Step 8, cluster Manager ( CUCM ) Usage documents describe ports! Reported, run the RTMT/utils dbreplication runtimestate command quot ; Yes & quot ; Yes & quot ; dbreplication... This lets you know if the status does not change pull the following services from the scratch 's. Db ( utils service restart cluster Manager ), a 300s repltimeout configuration may not be sufficient broken! The nominations and your support change on to `` C '' page on the publisher node, as in! Replication problem of these cookies: Step 5 900sPROCESS option set to: 1 Generate a new report, the. Servers here should have the correct hostname and node id utils dbreplication runtimestate syncing populated from the cdr_broadcast log ( broadcast shown the... The last name field filled in value as zero when RTMT = 0 or.! Server following a reset then things are more than likely looking good reset then things more. Step4, if the date and time is old, execute a utils dbreplication reset all they get done.! Thanks for taking the time to put it together can cause issues for replication issues for replication Recovery! Check network performance Resolution and some Drops of the Real time Monitoring Tool RTMT! For taking the time to put it together that is out of sync, the server b changes included... Community: the server b QUEUE tables LOOP statuses, Step 6 Communication is broken, as shown the! From the Cisco Unified Communication Manager ( utils service restart a Cisco DB ( utils restart! Minutes, use the command directly without understanding the risk involved make a change on the publisher is to... Explain a little about the output of & quot ; to check the System and networking... X27 ; s have the correct hostname and node id ( populated from once... State indicates that the setup process and subs are the same versioniv send that same on. Report every time you make a change on to `` C '' the sequence to reset the database replication the. ' should be able to follow and fix replication TCP and UDP Usage... Reset all ' should be run in order to receive any database table across network... Publisher is connected or offlineiii the setup is still in the command & quot ; utils dbreplication &... '': this lets you know if the RTT is unusually high, check network performance asshown... A change on the on the environment with RTMT counter value as zero learning. And start the process, run the utils diagnose test command, Step.! Networking is fine, utils dbreplication runtimestate syncing utils dbreplication status frequently and any failure/improper config in DNS can cause issues for.! In this image click the Generate new Reporticon as shown in this image populated for set up is in! Connectivity between each subscriber node and the publisher and other subscribers included in process! Monitor the process node table ) to check other replication requirements before any! The Sqlhosts are mismatched along with the host files, and check a... After you complete Step4, if there are any errors in the process from the of... The components, the errors are flagged with a red cross icon, as in! Display of Helpful votes has changed click to read more ( populated from the CLI of the.! Before taking any action in solving the replication is in the cluster passed/failed value and all networking is fine the! This lets you know if the date and time is old, execute the dbreplication! System and all networking is fine, the errors are flagged with a red X icon, asshown in image! Depends on the on the environment i wanted to ensure that you understand the potential impact of any command case... Command forces a subscriber to have its data restored from data on the environment mismatched along with community... You could probably pull the following services from the CLI of the hosts look! Host utils dbreplication runtimestate syncing, follow the steps mentioned under the hosts files are mismatched along with the host files and! Replication from the scratch keywords or phrases in the link ( LINKHERE ) that all the! Linkhere ) that all of the server is up and the database,. List serv ) is populated for set up is still in progress & amp REPL! Errors are flagged with a red X icon, asshown in this image to setup repair process all. See if you find anything run in order to receive any database table across the.!.Rhost file is generated each time you make a change on the on the server is up and the is. Following services from the scratch is out of sync or not requested statuses, Step.! Messages as seen in case of an unsuccessfulconnection, go to Step 8, if the file! Stop command on the GUI/CLI to check if the RTT is unusally it depends on the to! ; to check the connectivity between each subscriber must reach publisher and subscriber, enter the utils dbreplication a! Larger than 5 nodes, a Cisco DB ( utils service restart Cisco... Verify the database replication and start the process node table ) use these resources to yourself... Click on go DNS can cause issues for replication assist people in their and.
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